Saray Diaz

• Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
• Maintained accurate records using case management software to support ongoing investigations.
• Coordinated communication between clients and caseworkers, facilitating timely information flow.
• Collaborated with multidisciplinary teams to support child welfare initiatives effectively.
• Ensured compliance with confidentiality standards while handling sensitive client information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.

• Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
• Delivered exceptional customer service, resolving inquiries to enhance guest experiences.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Cultivated relationships with customers to encourage repeat business and foster loyalty.
• Answered questions about store policies and addressed customer concerns.
• Assisted in training new staff on cash register operations and customer interaction protocols.
• Provided exceptional customer service, resolving inquiries and enhancing guest experiences.

• Welcomed customers and addressed inquiries regarding store products and
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Conducted price checks for special orders or discounts as requested by customers.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Performed other duties as assigned by management.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Organized stockroom shelves according to size, color or style.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Cleaned shelves, counters and tables to maintain organized store.

• Restocked ice and prepared garnishes for drinks.
• Cleaned the bar area including counters, glasses, and utensils throughout shift.
• Responded to customer requests promptly and professionally.
• Maintained a clean work environment by sweeping floors and disposing of trash.
• Checked ID's before serving alcoholic beverages to patrons.
• Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices.
• Delivered food orders from kitchen staff to customers at the bar in a timely fashion.
• Successfully managed multiple tasks simultaneously while providing quality service.
• Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
• Replenished bar glasses, garnishes and condiments.
• Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.

• Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
• Managed table assignments efficiently, optimizing workflow to enhance dining experiences for guests.
• Trained new staff on menu details and service protocols, fostering a collaborative team environment.
• Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
• Processed customer orders accurately using POS systems, minimizing errors and improving order turnaround time.
• Resolved guest complaints promptly, demonstrating strong problem-solving skills and maintaining positive relationships.
• Monitored cleanliness and organization of dining areas, ensuring compliance with health and safety standards.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Managed reservation system, optimizing table turnover and guest flow.

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Advised customers about special offerings and menu items to help drive sales.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Took initial drink orders and relayed information to wait or bar staff.
• Maintained balanced cash drawer with correct money values and accurate documentation.