Saray Gurrola
Norwalk,CA
Summary
Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Will contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Stage Scheduler
Disneyland Resort
Anaheim, CA
10.2023 - Current
- Coordinated scheduling for various departments to optimize staffing and operational efficiency.
- Managed daily scheduling adjustments to accommodate changes in operational needs.
- Utilized scheduling software like Jewel, CDS, Cast Life, and Teams to maintain accurate records of cast member availability and shift assignments.
- Collaborated with department leads and managers to forecast staffing requirements based on business needs and events.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Accomplished multiple tasks within established timeframes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to areas.
World of Disney Back of House Lead
Disneyland Resort
Anaheim, CA
03.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Motivated cast by setting goals, providing ongoing feedback, and rewarding and recognizing cast.
World of Disney Trainer
Disneyland Resort
Anaheim, CA
03.2019 - Current
- Developed training materials to improve onboarding processes for new cast members on train me.
- Developed and led group training courses to align with back of house requirements.
- Taught new cast members correct procedures for all areas of operations in back of house.
- Developed customized learning materials tailored to individual cast needs, leading to improved skill development and job performance whether runner or stock.
- Developed and implemented training programs to enhance product knowledge and customer service skills.
- Continuously monitored the effectiveness of training initiatives, making adjustments as necessary to ensure optimal results for both individual learners and the organization as a whole.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Critical thinking
- Effective multitasking
- Teamwork and collaboration
- Bilingual
Timeline
Stage Scheduler
Disneyland Resort
10.2023 - Current
World of Disney Back of House Lead
Disneyland Resort
03.2021 - Current
World of Disney Trainer
Disneyland Resort
03.2019 - Current
Bachelor of Science - Business Administration And Management
Southern New Hampshire University