Summary
Overview
Work History
Education
Skills
Certification
Languages
Assessments
Timeline
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Saray Sanchez

Shakopee,MN

Summary

Ten years of customer service experience with a focus on effective communication and client satisfaction. Expertise in residential and commercial cleaning, maintaining cleanliness and order in various settings. Committed to delivering exceptional service and achieving operational excellence. Authorized to work in the US.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Nextten Stauer LLC.
09.2023 - Current

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.

Research Caller

Five Star Professional
10.2020 - 01.2021
  • Making outbound calls to candidates to verify they received the information notifying them they are being considered for five star professional award, along with assisting candidate in completing their evaluation form if needed. This was not a sales position , we gathered data from candidates for our research team to determine the winners.

Order Services Representative

Medtronic
04.2020 - 10.2020
  • Dealt with medical devices and entering customer information and getting the right equipment delivered to them. Communicated with UPS, customers, and nurses. Answered phones and emails.

Barista

Target
11.2019 - 12.2019
  • Work the cash register and greet customers.

Reading tutor

America Reads
09.2019 - 11.2019
  • Worker with a second grade class helping them with reading and other subjects that they found difficult during the school day.

Housekeeper

Cleaning Family
06.2016 - 08.2019
  • Monitored team performance to guarantee task completion.
  • Resolved customer complaints and inquiries to improve service quality.
  • Streamlined processes to maintain operational efficiency and prevent disruptions.

Education

Associate of Applied Science - Chemistry

Normandale Community College
Bloomington, MN
01.2018

Skills

  • Administrative assistance
  • Client relations
  • Transaction processing
  • Schedule management
  • Equipment upkeep
  • Disinfection procedures
  • Cleaning and housekeeping
  • Effective time management
  • Document filing
  • Service excellence in hospitality
  • Interpersonal communication
  • Office software proficiency
  • Organizational abilities

Certification

CPR June 2015 to June 2017

Languages

Spanish
Native or Bilingual

Assessments

  • Workplace English — Highly Proficient December 2019 Understanding spoken and written English in work situations. Full results: Highly Proficient
  • Administrative Support — Proficient March 2020 Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
  • Customer Focus & Orientation — Proficient January 2020 Responding to customer situations with sensitivity. Full results: Proficient
  • Data Entry: Accuracy — Highly Proficient November 2020 Entering data quickly and accurately Full results: Highly Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Administrative Assistant

Nextten Stauer LLC.
09.2023 - Current

Research Caller

Five Star Professional
10.2020 - 01.2021

Order Services Representative

Medtronic
04.2020 - 10.2020

Barista

Target
11.2019 - 12.2019

Reading tutor

America Reads
09.2019 - 11.2019

Housekeeper

Cleaning Family
06.2016 - 08.2019

Associate of Applied Science - Chemistry

Normandale Community College