SAREE ARMSTRONG

• Resolved guest concerns promptly and professionally to preserve customer relationships and maintain repeat business.
• Delivered attentive table service by prioritizing guest needs and maintaining accurate, timely orders to improve satisfaction.
• Recommended menu items based on ingredient knowledge and guest preferences, enhancing upsell opportunities and guest satisfaction.
• Coordinated with kitchen staff to ensure order accuracy and reduce ticket times, streamlining service during peak periods.
• Assisted with seating and guest flow to shorten wait times and increase table turnover during busy shifts.
• Supported team members during peak shifts, fostering smooth operations and ensuring consistent customer service.
• Handled cash, credit, and POS transactions accurately and completed balanced shift closeouts to maintain financial accuracy.
• Verified allergy information and communicated with kitchen staff to ensure safe meal preparation and reduce incidents.
• Followed health, safety, and sanitation standards in a fast-paced environment to ensure compliant service.

Experienced and compassionate Life Skills Coach with hands-on experience providing direct care, supervision, and support to individuals with developmental and medical needs. Skilled in providing hand-over-hand assistance with feeding and daily living activities, administering medications according to established procedures, and providing up to 8 hours of continuous supervision to ensure client safety and well-being. Experienced in monitoring individuals who may experience seizures and other medical needs, recognizing changes in condition, following safety protocols, and responding calmly and appropriately during emergencies. Responsible for completing accurate daily notes and documentation for all clients, including activities, behaviors, medication support, personal care, incidents, and changes in individual needs. Strong communicator who works effectively with families, caregivers, and support teams while promoting independence, dignity, safety, and quality of life.

Developed personalized action plans addressing clients' unique needs and goals for skill acquisition.

Collaborated with multidisciplinary teams to assess client progress and adjust strategies accordingly.

• Supervised shift operations to maintain steady service flow and resolve customer needs quickly.
• Delegated tasks and held staff accountable to meet service and sales goals while ensuring consistent guest experience.
• Resolved guest concerns promptly to restore satisfaction and retain customers.
• Promoted the rewards program to guests through clear communication to drive increased enrollments.
• Maintained cleanliness and sanitation across front and back of house to uphold a welcoming environment for guests.
• Trained and onboarded new employees on service procedures and standards to improve guest interactions.
• Led by example during peak hours to sustain efficiency and consistent customer service delivery.