Saree Sanchez
Grandview,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Rosehill Gardens INC
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume call setting, prioritizing tasks to keep up with challenging deadlines.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Resolved customer issues with patience and professionalism via phone.
- Managed 30+ incoming calls, emails and faxes per day from customers.
Customer Service Support Representative
Walmart
11.2014 - 12.2021
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Managed approximately 75 inbound calls per day.
Education
Associate of Applied Science - Physical Therapy
Concorde Career College
Kansas City, MO06.2014
Skills
- Customer service proficiency
- Email correspondence management
- Payment processing
- Adherence to SLA standards
- Live chat support
- Multitasking and organization
- Customer response
- Analytical thinking
- Problem-solving
- Decision-making
Timeline
Customer Support Specialist
Rosehill Gardens INC
02.2022 - Current
Customer Service Support Representative
Walmart
11.2014 - 12.2021
Associate of Applied Science - Physical Therapy
Concorde Career College
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