Sarel Rich
IT Technical Support Specialist
Jerusalem
Summary
Dependable, Innovative and goal-oriented IT Specialist with 10+ years of experience maintaining in-house IT systems and providing comprehensive technical support. Troubleshoots highly technical and complex issues with ease and patience. Analytical and thorough in tackling customer issues.
Overview
14
14
years of professional experience
2
2
Languages
Work History
IT Technical Support Specialist
The Israeli News Company
Jerusalem, IL
12.2017 - Current
- Resolved diverse range of technical issues across multiple systems and applications for and end-users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Delivered onsite technical support for 350 employees.
- Provided end-user training to reduce frustration and improve employee productivity.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Managed backup and recovery of data assets to safeguard system availability.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and video.
- Monitored systems in operation and quickly troubleshot errors before affecting users.
IT Technical Support Specialist
Hadassah Ein Kerem Hospital
Jerusalem
01.2015 - 12.2017
- Maintained hospital PCs, networks, mobile devices and dedicated hospital computer systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, barcode readers and monitors.
- Planned and implemented transfer and installation of computer equipment in the transition of hospital departments; upgrades,backups, preparation and installation of end user and thin-client stations.
- Supported legacy systems and addressed compatibility issues between new systems and legacy devices and software
IT Technical Support Specialist
Jerusalem Directorate Of Education; Taldor Systems
Jerusalem
01.2013 - 12.2015
- Maintained school PCs, networks and mobile devices.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Assigned system permissions, set up computers and provided support to the "Time to Know" smart class system.
- Patiently walked teachers and students through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into school networks and systems.
- Set up PCs, projectors and microphones for use in classrooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, smart whiteboards and projectors.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
PC Technician
SM Tech Computer Lab
Eilat
01.2008 - 12.2010
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for store customers.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops.
- Recommended new and replacement hardware and software purchases.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Performed data recovery of damaged or non-functioning hard drives.
Education
Mechanical Engineering
Ort Singalovsky College
Tel Aviv, Israel 04.2001 -
GED -
GED
04.2001 -
Skills
Desktop support
Operating system management
Software diagnosis
Technical documents comprehension
Technical Support
Windows 10
Videoconferencing
TCP/IP
Help Desk Operations
Timeline
IT Technical Support Specialist
The Israeli News Company
12.2017 - Current
IT Technical Support Specialist
Hadassah Ein Kerem Hospital
01.2015 - 12.2017
IT Technical Support Specialist
Jerusalem Directorate Of Education; Taldor Systems
01.2013 - 12.2015
PC Technician
SM Tech Computer Lab
01.2008 - 12.2010
Mechanical Engineering
Ort Singalovsky College
04.2001 -
GED -
GED
04.2001 -