SARELY SEVILLA
Orlando,FL
Summary
Passionate, efficient, hard worker and multitask Assistant Manager/Coordinator with 10 years of experience in Housekeeping, working in a large luxury hotels. Involved with all areas in the company, the team works is a base for success. Communicate, support and learn. Engaged with high standards guest experiences trough cleaned rooms, magical hotel experiences, teach every employee to work under major points of excellence. Experience in Human Resources, applying knowledge in the Housekeeping Department. Skills
Overview
11
11
years of professional experience
Work History
Housekeeping Manager
Embassy Suites
Orlando, FL
07.2024 - Current
- Performed quality room inspections to determine alignment with cleaning standards and SOPs.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Maintained accurate records of supplies and equipment inventory.
- Ensured compliance with safety regulations and health codes.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Housekeeping Manager
Walt Disney World, Art of Animation Resort
Orlando, Florida
01.2018 - 07.2024
- Involved in all operations, working hand in hand with the Director of Housekeeping.
- Communicate with main departments such as the Front Desk, Laundry, Warehouse, and Security.
- Support the Director of Housekeeping in any activity that occurs in the work area, coordinate the boards in the opening and closing, manage and control the system through Hotsos, Teams, and Lilo, and maintain permanent communication with all areas to achieve guest satisfaction.
- Control and order the linen inventory.
- Engaged in controlling the scores between buildings and resorts, evaluating cleanliness, guest experience, lost items, and resort experience.
- Coordinator – Prioritize the activities of the day, how many new employees there are, which employees arrive from another resort, check the employees who start their day on time, walk the buildings, check the linen rooms, and check the work tools.
- Ensure the delivery of rooms on time and under the cleanliness standards.
- Teach the employee how to work 100% in compliance with our five keys.
Housekeeping Supervisor /Office Coordinator
Floridays Resort
Orlando, Florida
01.2016 - 01.2018
- Floridays Resort Awarded as # 1 Family Resort withing the USA, and # 5 Around the World 2016 and 2017.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Lead, train and supervise Room Attendants and Housepersons on a building or designated area to ensure all rooms and public areas meet established cleanliness and quality standards.
- Verify and report status and/or discrepancies of rooms
- Monitor work schedules, lost and found program.
- Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
- Perform Room Attendant and/or Houseperson duties, as needed
- Assist in performance evaluations of Room Attendants and Housepersons, as needed
- Respond to special guest requests in a timely, friendly and efficient manner.
Housekeeping Supervisor
Hilton Convention Center
Orlando, Florida
11.2013 - 12.2015
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Inspected rooms for safety hazards and the working conditions of equipment to report repair needs to the maintenance team.
Education
Bachelor of Science - Human Resources
Universidad Rafael Belloso Chacín
11.2002
Skills
- Quality Assurance Controls
- Department Coordination
- Staff Evaluations
- Customer Relationship Management
- Payroll Administration
- Supply Inventory Management
- Invoice Processing
- Staff Training and Development
- Cost Reduction Strategies
Languages
Languages
English
Professional
Spanish
Native/ Bilingual
Accomplishments
- 2018 – SAFETY/COURTESY/SHOW/EFFICIENCY (4) in recognition for making a difference and helping to create an unforgettable experience.
- 2019 - SAFETY/COURTESY/SHOW/EFFICIENCY in recognition for helping and support to exceeding average resort goal in cleanliness and friendly scores, that experience didn’t happen before.
- 2021 – SAFETY/COURTESY/SHOW in recognition for the passion, hard work and flexibility during busy on-boarding season.
- 2021 – WHITE GLOVE in recognition of outstanding job performance, service, quality and dedication to the philosophy and tradition of WDW Resort.
- 2022 - SAFETY/COURTESY/INCLUSION/EFFICIENCY in recognition for passion and dedication everyday, thank you for leading by example and always taking the extra step to ensure rooms is released to guest in the highest of Disney standards.
Timeline
Housekeeping Manager
Embassy Suites
07.2024 - Current
Housekeeping Manager
Walt Disney World, Art of Animation Resort
01.2018 - 07.2024
Housekeeping Supervisor /Office Coordinator
Floridays Resort
01.2016 - 01.2018
Housekeeping Supervisor
Hilton Convention Center
11.2013 - 12.2015
Bachelor of Science - Human Resources
Universidad Rafael Belloso Chacín