Saren Black
Colorado Springs,CO
Summary
Experienced and dependable general worker, with a proven track record of efficiently completing tasks in various settings. Skilled in customer service, problem-solving, and maintaining a clean and organized workspace. Safety-conscious, with a strong work ethic, and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
Work History
Hostess
ViewHouse Rooftop Restaurant and Bar
04.2024 - Current
- Demonstrated strong interpersonal skills when interacting with customers in a fast-paced restaurant environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Helped service staff handle demand by distributing food and beverages.
- Answered phone inquiries using a multi-line phone system to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Substitute Teacher
Colorado International Language Academy
09.2022 - Current
- Work one-on-one with children with learning disabilities and behavior concerns according to their Individualized Education Programs, and teach designated lesson plans to classes of 16 to 24 students.
- Explained assignments and relayed information from lead teacher.
- Monitored student progress and provided feedback for improvement.
- Maintained accurate records of student performance, attendance and behavior.
School Photographer
LifeTouch Photography
07.2022 - 09.2022
- Responsible for the transport and set up of camera and computer equipment, taking photos, and printing student IDs quickly and efficiently.
- Selected and assembled equipment and required background properties.
- Selected and adjusted subjects, equipment, and lighting to achieve desired effects.
Bookseller
Barnes & Noble Booksellers
08.2020 - 01.2021
- Shelved, cleaned, and organized products or spaces to maintain an appealing sales floor.
- Processed customer transactions quickly and efficiently.
- Answered store and merchandise questions and led customers to wanted items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Supported online orders by pulling and ringing merchandise for shipment.
- Handled returns and exchanges according to company policies.
Child Youth Program Assistant
U.S. Army Child and Youth Services
04.2020 - 07.2020
- Supervise and care for daycare-age children.
- Teach lessons based on Army-mandated curriculum.
- Provided support to families by helping them access resources within the community.
- Created a safe environment where children can express themselves freely.
- Helped maintain accurate records of attendance, progress reports.
- Conducted individual and group activities to develop social skills among participants.
Administrative Assistant
Independence University
10.2019 - 11.2019
- Make outbound calls to current and prospective students regarding their academic advancement, receive inbound calls from students and transfer them to the appropriate department
Bookseller
Barnes & Noble Booksellers
11.2018 - 09.2019
- Stock merchandise, assist customers with finding certain items, use a multi line phone system to communicate with customers, run the register and handle cash to complete purchases
Sales Associate
Claire's Inc.
07.2018 - 12.2018
- Organized store by returning merchandise to proper areas and restocked displays.
- Bagged or packaged purchases and wrapped gifts.
- Received and processed cash or card payments.
- Answered incoming telephone calls to provide store, product and service information.
- Followed proper protocol and safety practices while piercing customers' ears
Education
Some College (No Degree) - Exercise Science, Athletic Training
University of Colorado Colorado Springs
Colorado Springs, COSkills
- Time management
- Customer service expertise
- Conflict resolution
- Information protection
- Interpersonal communication
- Experience with diverse student populations
Timeline
Hostess
ViewHouse Rooftop Restaurant and Bar
04.2024 - Current
Substitute Teacher
Colorado International Language Academy
09.2022 - Current
School Photographer
LifeTouch Photography
07.2022 - 09.2022
Bookseller
Barnes & Noble Booksellers
08.2020 - 01.2021
Child Youth Program Assistant
U.S. Army Child and Youth Services
04.2020 - 07.2020
Administrative Assistant
Independence University
10.2019 - 11.2019
Bookseller
Barnes & Noble Booksellers
11.2018 - 09.2019
Sales Associate
Claire's Inc.
07.2018 - 12.2018
Some College (No Degree) - Exercise Science, Athletic Training
University of Colorado Colorado Springs
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