SARETHA Land
874 King George Blvd South Euclid,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospital industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
University Hospitals Of Cleveland
Cleveland, Ohio
05.2001 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Physician Biller
Cleveland Clinic
Cleveland, Ohio
05.1999 - 05.2001
- Executed billing tasks and recorded information in company databases.
- Collected data to complete detailed financial reports for stakeholders and management.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Kept all patient information secure and confidential.
Education
Bachelor of Arts - Business Communications
University of Akron
Akron Ohio05.1995
Skills
- Courteous with Strong Service Mindset
- Customer Account Management
- Upbeat and Positive Personality
- Verbal and Written Communication
- Responding to Difficult Customers
- Complaint resolution
Certification
CHAA Certification 04-20-2018
Timeline
Customer Service Representative
University Hospitals Of Cleveland
05.2001 - 02.2022
Physician Biller
Cleveland Clinic
05.1999 - 05.2001
Bachelor of Arts - Business Communications
University of Akron
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