Sariah Price
Lubbock
Summary
With experience at VXI Global, adept at resolving complaints through active listening and critical thinking. Proven ability to enhance client satisfaction and streamline processes, while maintaining professionalism in high-stress situations. Skilled in call management and committed to delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
VXI Global
11.2023 - 2025
- Resolved customer complaints by actively listening and offering effective solutions to improve experiences.
- Adapted quickly to changing environments, learning new systems and procedures efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Direct Support Professional
Whisperwood Villa
02.2020 - 09.2022
- Monitored client behaviors and reported changes to healthcare team for timely interventions.
- Documented client progress and care notes accurately to maintain compliance with regulatory standards.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients with daily living activities to promote independence and enhance quality of life.
- Implemented individualized care plans based on client needs and preferences, ensuring personalized support.
Customer Service Representative
Gentiva
08.2021 - 2023
- Assisted customers with inquiries, providing accurate and timely information to enhance satisfaction.
- Resolved customer complaints by actively listening and offering effective solutions to improve experiences.
- Collaborated with team members to streamline processes and enhance service delivery.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Estacado
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Client relations
- Call center operations
- Call management
Timeline
Customer Service Representative
VXI Global
11.2023 - 2025
Customer Service Representative
Gentiva
08.2021 - 2023
Direct Support Professional
Whisperwood Villa
02.2020 - 09.2022
High School Diploma -
Estacado
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