Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarika Shewale

Dallas,TX

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Inogen
Plano, TX
06.2024 - 09.2024
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.

Customer Relationship Executive

Future Generali Insurance
Pune, India, Maharashtra, India
02.2021 - 11.2023
  • Developed and implemented customer relationship management strategies to increase customer satisfaction and loyalty.
  • Created and maintained customer databases, segmenting customers into different categories based on their needs.
  • Provided technical support to customers in resolving issues related to products or services.
  • Analyzed customer feedback data and generated reports for senior management review.
  • Collaborated with other team members to develop solutions for difficult customer problems.
  • Monitored competitor activities and industry trends related to CRM practices.
  • Responded promptly to all incoming calls, emails and online inquiries from customers.

Health Insurance Specialist

MD India Health Insurance TPA, PVT LTD.
Pune, Maharshtra, Maharashtra, India
11.2017 - 02.2021
  • Reviewed patient records to ensure accurate and timely billing of health insurance claims.
  • Developed procedures for filing, tracking and retrieving medical claim forms.
  • Assessed eligibility of patients for health insurance coverage based on policy guidelines.
  • Processed payments from insurers in accordance with contractual obligations.
  • Resolved discrepancies between invoices and insurance claims data.
  • Analyzed provider contracts to identify reimbursement rates for various services.
  • Monitored changes in the healthcare industry to ensure compliance with regulations.

Education

Bachelor of Science - Pharmacy

University of Pune
India
05-2017

Skills

  • Database Research
  • Email correspondence
  • Data Entry
  • Payment Processing
  • Appointment Scheduling
  • Customer Service
  • CRM Software Proficiency - Health Buzz, Sales Force, Oracle
  • Microsoft Office 365
  • 40 wpm typist

Certification

  • License - Pharmacy Council Of India- Pharmacy License.
  • Certified with Award in 2022 - Go Extra Mile Award.

Timeline

Customer Care Representative

Inogen
06.2024 - 09.2024

Customer Relationship Executive

Future Generali Insurance
02.2021 - 11.2023

Health Insurance Specialist

MD India Health Insurance TPA, PVT LTD.
11.2017 - 02.2021
  • License - Pharmacy Council Of India- Pharmacy License.
  • Certified with Award in 2022 - Go Extra Mile Award.

Bachelor of Science - Pharmacy

University of Pune

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Sarika Shewale