Sarina Belt

• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Demonstrated speed and accuracy in order item selection.
• Maintained 5 star rating with over 2,800 orders completed.

• Collaborated closely with 1 billion dollar (+) sales team to develop effective marketing collateral that supported lead generation goals.
• Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.
• Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business goals.
• Created marketing material posted to all of our social media accounts & platforms.

• Increased client satisfaction by developing personalized fitness plans tailored to individual needs and goals.
• Created, choreographed and planned a variety of high energy group fitness classes tailored to specific fitness goals and interests with the objective of member participation and retention.
• Mentored junior personal trainers in developing their skills and knowledge about various aspects of personal training, contributing to a strong and cohesive team dynamic.
• Maintained a safe training environment by enforcing gym rules and regulations while promoting proper exercise techniques.
• Organized monthly workshops on various health and wellness topics, generating interest and engagement among gym members.
• Maintained close personal relationships with clients, providing feedback and results driven instruction and inspiration.

As Account Manager, I was the point of contact for clients, responsible for creating & maintaining strong relationships by managing customer engagement and ensuring they were optimizing the platform and utilization of PSN’s full suite of services

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
• Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.