Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarina Flores

Harlingen ,Texas

Summary

Dynamic Customer Service Representative with a proven track record at Foundever, excelling in technical support and order processing. Adept at resolving complex issues through effective communication and active listening, fostering strong customer relationships. Recognized for maintaining professionalism and delivering exceptional service, ensuring high customer satisfaction in a fast-paced environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Daycare Teacher

First Friends Preschool
Harlingen , TX
02.2025 - Current
  • Created a positive, nurturing environment for young students.
  • Adapted teaching methods based on individual student needs.
  • Ensured safety of all children by monitoring playground equipment use.
  • Observed health practices such as proper handwashing procedures.
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
  • Taught basic language skills including reading readiness, phonics, writing.
  • Encouraged creativity through art projects and storytelling.

Customer Service Representative

Foundever
WFH, Texas
04.2022 - 02.2025
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

High School Diploma -

Robert E Lee
Baytown, TX
06-2014

Skills

  • Customer service
  • Technical support
  • Order processing
  • Communication skills
  • Time management
  • Empathy and patience
  • Active listening
  • Punctuality and reliability
  • Multitasking and organization
  • Call center experience
  • Computer proficiency

Certification

  • CPR & First Aid Certified

Timeline

Daycare Teacher

First Friends Preschool
02.2025 - Current

Customer Service Representative

Foundever
04.2022 - 02.2025

High School Diploma -

Robert E Lee

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