Sarina Gallo
Fayetteville,NC
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Fayetteville rental market for [Type] properties and impressive financial management skills. Competent user of Yardi, CRM, and Microsoft Word.
Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
8
8
years of professional experience
Work History
Leasing Consultan
Van Metre Companies
06.2022 - 10.2023
- Increased tenant satisfaction by promptly addressing concerns and resolving issues. Prepared leases, facilitated move ins and ensured timely completion of maintenance requests and rent collections. Managed daily reports and inspections of properties.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined and assisted with the application process for prospective tenants, reducing wait times increasing efficiency
- Conducted thorough market research to stay informed of current trends and competitor offerings. Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Greeted clients, showed apartments, and prepared leases. Verified tenant incomes and other information before accepting lease applications.
Moving Associate
Healthcare Relocations - Pinehurst, NC
10.2022 - 10.2023
- Improved customer satisfaction by efficiently and carefully packing, loading, and unloading clients'' belongings during moves.
- Enhanced team productivity by effectively communicating with colleagues and coordinating tasks during moving projects.
- Reduced customer complaints with meticulous attention to detail while handling fragile items and ensuring their safe transport.
- Expedited the moving process by accurately assessing clients'' needs, providing appropriate equipment, and allocating resources accordingly.
- Adhered to strict time schedules, consistently meeting deadlines for client relocations without compromising quality of service.
- Collaborated with team members to assemble furniture quickly and accurately at destination locations.
Bartender
Marleys Cafe
07.2021 - 02.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders. Assisted servers with specialty drinks preparing on-demand items without delay
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Trappers Pizza Pub
05.2015 - 04.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions. Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Responsible for opening and closing of restaurant. Balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy earning numerous recommendations from satisfied customers.
Education
High School Diploma -
East Syracuse Minoa Central High School
East Syracuse, NY06.2016
Skills
- Customer Service
- Background Check Process
- Collection Actions
- Business Partnerships
Hobbies
Hiking, spending time in nature, and working with animals.
specialized training
Have had extensive training in fair housing and insurance practices.
Timeline
Moving Associate
Healthcare Relocations - Pinehurst, NC
10.2022 - 10.2023
Leasing Consultan
Van Metre Companies
06.2022 - 10.2023
Bartender
Marleys Cafe
07.2021 - 02.2022
Server
Trappers Pizza Pub
05.2015 - 04.2021
High School Diploma -
East Syracuse Minoa Central High School
Similar Profiles
Alexandra Anthony SmithAlexandra Anthony Smith
Marketing Manager at Van Metre CompaniesMarketing Manager at Van Metre Companies
Devan FordDevan Ford
Inventory Supervisor at Van Metre CompaniesInventory Supervisor at Van Metre Companies
Daniele DeGuzmanDaniele DeGuzman
Constructionanager at Van MetreConstructionanager at Van Metre