Sarina Harrison
Austin,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bakery Department Manager
HEB Grocery Store
03.2023 - Current
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Managed inventory effectively by executing quarterly inventories.
- Minimized loss by implementing techniques to maintain a 4% shrink, lower than the company average.
- Contributed to the store's overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
- Lead out on a pilot production planner, providing valuable feedback before implementation to the region.
- Managed a team of 25 partners across 4 sub-departments.
- Created weekly schedules using Workforce Manager by following sales forecasts.
- Performed weekly ad-changes to product placement in the department, which drove sales to desired product pushes.
- Planned all holiday events using net profit reports, shrink reports, and sales data to consistently increase holiday sales from the previous year.
- Cross trained all employees in multiple sub-departments to ensure all areas of the business would be covered.
- Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
- Organized department product layout to ensure all product was paying for it's retail space, and the quantities of product out on the floor would sustain 2 days of business.
- Brought subs and shorts percentage down from 15% to 2% in 2 months.
- Drove department training percent from 80% to 97%.
- Increased employee retention by 10% over last years rate.
- Lead out on cross-departmental projects.
- Member of Women in Leadership.
Bakery Manager
Nothing Bundt Cakes
10.2022 - 04.2023
- Managed a team of 15 employees covering all front of house and back of house positions.
- Handled interviewing and onboarding new team members.
- Facilitated inventory orders weekly.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Created weekly schedules for all employees using sales goal projections while keeping labor costs under 18%
- Consistently hit sales goals of +7% from the previous year, averaging +13% from the previous year
- Created and executed marketing strategies in the community to build relationships with local businesses and organizations to drive business.
Luxury Sales Manager
Gold and Silver Pawn Shop
05.2017 - 08.2019
- Utilize high-end sales techniques to sell jewelry, watches such as Rolex and Chanel, famous artist pieces by Pablo Picasso, Salvador Dali, Rembrandt, and more
- Applied aggressive negotiation tactics to create value within the business.
- Greeted and answered customer's questions including Latin American customers who primarily spoke Spanish or Portuguese.
- Managed a team of 20 employees and implemented sales tactics to increase revenue during peak holiday seasons.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Bachelor of Science - Business Management
Louisiana State University
Baton Rouge, LASkills
- Excel
- Outlook
- Google Slides
- Workforce Manager
- Brand Awareness
- Food Management
- Merchandising
- Waste Reduction
- Store Layout
- Bakery Operations
- Cost Control
- Supervisory Experience
Certification
ServSafe Management Certification, 01/2023
Timeline
Bakery Department Manager
HEB Grocery Store
03.2023 - Current
Bakery Manager
Nothing Bundt Cakes
10.2022 - 04.2023
Luxury Sales Manager
Gold and Silver Pawn Shop
05.2017 - 08.2019
Bachelor of Science - Business Management
Louisiana State University
ServSafe Management Certification, 01/2023
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