Sarina Harrison
Austin,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bakery Department Manager
HEB Grocery Store
Austin, TX
03.2023 - Current
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Managed inventory effectively by executing quarterly inventories.
- Minimized loss by implementing techniques to maintain a 4% shrink, lower than the company average.
- Contributed to the store's overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
- Lead out on a pilot production planner, providing valuable feedback before implementation to the region.
- Managed a team of 25 partners across 4 sub-departments.
- Created weekly schedules using Workforce Manager by following sales forecasts.
- Performed weekly ad-changes to product placement in the department, which drove sales to desired product pushes.
- Planned all holiday events using net profit reports, shrink reports, and sales data to consistently increase holiday sales from the previous year.
- Cross trained all employees in multiple sub-departments to ensure all areas of the business would be covered.
- Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
- Organized department product layout to ensure all product was paying for it's retail space, and the quantities of product out on the floor would sustain 2 days of business.
- Brought subs and shorts percentage down from 15% to 2% in 2 months.
- Drove department training percent from 80% to 97%.
- Increased employee retention by 10% over last years rate.
- Lead out on cross-departmental projects.
- Member of Women in Leadership.
Bakery Manager
Nothing Bundt Cakes
Austin Texas
10.2022 - 04.2023
- Managed a team of 15 employees covering all front of house and back of house positions.
- Handled interviewing and onboarding new team members.
- Facilitated inventory orders weekly.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Created weekly schedules for all employees using sales goal projections while keeping labor costs under 18%
- Consistently hit sales goals of +7% from the previous year, averaging +13% from the previous year
- Created and executed marketing strategies in the community to build relationships with local businesses and organizations to drive business.
Luxury Sales Manager
Gold and Silver Pawn Shop
Las Vegas, NV
05.2017 - 08.2019
- Utilize high-end sales techniques to sell jewelry, watches such as Rolex and Chanel, famous artist pieces by Pablo Picasso, Salvador Dali, Rembrandt, and more
- Applied aggressive negotiation tactics to create value within the business.
- Greeted and answered customer's questions including Latin American customers who primarily spoke Spanish or Portuguese.
- Managed a team of 20 employees and implemented sales tactics to increase revenue during peak holiday seasons.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Bachelor of Science - Business Management
Louisiana State University
Baton Rouge, LASkills
- Excel
- Outlook
- Google Slides
- Workforce Manager
- Brand Awareness
- Food Management
- Merchandising
- Waste Reduction
- Store Layout
- Bakery Operations
- Cost Control
- Supervisory Experience
Certification
ServSafe Management Certification, 01/2023
Timeline
Bakery Department Manager
HEB Grocery Store
03.2023 - Current
Bakery Manager
Nothing Bundt Cakes
10.2022 - 04.2023
Luxury Sales Manager
Gold and Silver Pawn Shop
05.2017 - 08.2019
Bachelor of Science - Business Management
Louisiana State University