Sarina Williams
Case Manager
Auburn,WA
Summary
Compassionate Case Manager experienced in low income/ diverse economic standing environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Case Manager
Solid Ground
Seattle, WA
04.2022 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented client interactions and interventions in electronic charting systems.
- Identified care needs of individual client and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Developed comprehensive re-housing plans to transition clients to appropriate service providers in community.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Conducted community workshops to promote different programs and educate public on available services.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Monitored program performance and outcomes for successful delivery of services.
- Liaised with social worker to expedite financial assistance not covered by insurance.
Residential Advocate
Solid Ground
Seattle, WA
04.2021 - 04.2022
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
Manager
Smoke Plus
Renton, WA
08.2017 - 02.2021
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Health And Human Services Classification - Human Services
Renton Technical College
Renton, WA 03.2021 - Current
Skills
Case management
undefinedTimeline
Case Manager
Solid Ground
04.2022 - Current
Residential Advocate
Solid Ground
04.2021 - 04.2022
Health And Human Services Classification - Human Services
Renton Technical College
03.2021 - Current
Manager
Smoke Plus
08.2017 - 02.2021
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