Sarita Alston
Memphis,Tn
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Support Care Specialist
Golden Customer Care
08.2022 - 04.2024
- Answer questions or concerns about Company's products or service
- Processing Orders and Transactions
- Resolving Issues or troubleshooting
- Actively sought feedback from customers regarding their experiences and implemented improvements based on their suggestions.
- Managing multi-line phones (80-120 calls daily)
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
- Monitored customer care goals and developed improvements.
Customer Service Representative
UGT Telecommunications
01.2018 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Medical Assistant -
Remington College
01.2026
Diploma -
Middle College High School
05.2007
Skills
- Active Listening
- Problem solving
- Effective Communication
- Leadership
- Team Builder
- CRMs and Salesforce Training
- CPR-Certified
- Attention to Detail
- Critical Thinking
- Empathy
- Microsoft 365 Word
- Microsoft 365 Excel
- Microsoft 365 PowerPoint
- Time Management
- Product Knowledge
- Quality Improvement
- Data entry expertise
- Respectful and Compassionate
- Problem-Solving
Timeline
Customer Support Care Specialist
Golden Customer Care
08.2022 - 04.2024
Customer Service Representative
UGT Telecommunications
01.2018 - 03.2021
Medical Assistant -
Remington College
Diploma -
Middle College High School
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