Amy Buresh
Kewaunee,WI
Summary
Dynamic customer care specialist with a proven track record, excelling in credit card payment processing and active listening. Adept at enhancing customer satisfaction and loyalty through effective conflict mediation and service standard compliance. Committed to delivering exceptional results and fostering positive relationships in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Express customer care support specialist
Allstate
05.2024 - 07.2025
- Updated claims details to reflect accurate information.
- Issued payments promptly upon claim approval.
- Gathered loss facts to support claims processing.
- Assessed damage details for accurate liability determination.
- Set liability status based on thorough investigation and analysis.
CHAT SUPPORT SPECIALIST/VOC
Dyson
10.2019 - 11.2024
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Handled inbound customer chat conversations from various websites.
- Created social media content with consistent content and tone.
- Increased customer engagement through social media.
- Wrote social media content to increase engagement with customers.
HOME CUSTOMER SERVICE AGENT
NexRep LLC
02.2019 - 05.2019
- Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Answered live online chats to give quick answers and solve problems faster.
BRAKE PRESS OPERATOR
WI, Professional fabrications Inc
08.2018 - 01.2019
- Performed preventive maintenance on equipment to continue proper functioning and longevity.
- Programmed CNC brake press back gage for custom profiles.
- Followed safety procedures, donning protective gear for face and body and disabled machines in emergency situations.
- Fabricated and bent mild steel, aluminum and stainless steel from Number to pounds.
PRESS OPERATOR
Metal Ware Corp
08.2017 - 05.2018
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Oversaw feeding, printing and delivery process of press machines to maintain specified levels of operation.
- Installed plates and wash blankets and verified copy checks, correct ink, scores, and barcodes.
- Logged, trafficked and updated projects in job management software.
PRODUCTION STAGER/ RAPID PAK OPERATOR
Salm Partners LLC
06.2016 - 08.2017
- Unloaded and stacked materials by raising and lowering lifting devices.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped and staged for shipments.
CUSTOMER SERVICE REPRESENTATIVE
EGS
02.2016 - 04.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
FACTORY WORKER
Agropur Cheese Factory
05.2015 - 12.2015
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
CAREGIVER
Helping Hands Caregivers
11.2014 - 10.2015
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
CUSTOMER SERVICE CASHIER
Pick 'N Save
09.2009 - 08.2010
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
Education
High school diploma -
Penn Foster Online High School
PA08-2012
Skills
- Credit Card Payment Processing
- Active Listening
- Customer Relations
- Sales Expertise
- Retail Sales Customer Service
- Customer Relationship Management
- Recordkeeping Strengths
- Service Standard Compliance
- Call Center Operations
- Conflict Mediation
Timeline
Express customer care support specialist
Allstate
05.2024 - 07.2025
CHAT SUPPORT SPECIALIST/VOC
Dyson
10.2019 - 11.2024
HOME CUSTOMER SERVICE AGENT
NexRep LLC
02.2019 - 05.2019
BRAKE PRESS OPERATOR
WI, Professional fabrications Inc
08.2018 - 01.2019
PRESS OPERATOR
Metal Ware Corp
08.2017 - 05.2018
PRODUCTION STAGER/ RAPID PAK OPERATOR
Salm Partners LLC
06.2016 - 08.2017
CUSTOMER SERVICE REPRESENTATIVE
EGS
02.2016 - 04.2016
FACTORY WORKER
Agropur Cheese Factory
05.2015 - 12.2015
CAREGIVER
Helping Hands Caregivers
11.2014 - 10.2015
CUSTOMER SERVICE CASHIER
Pick 'N Save
09.2009 - 08.2010
High school diploma -
Penn Foster Online High School
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