Sarita Diaz
Denver,CO
Summary
Results-driven manager with a proven track record of exceeding company expectations through strong ownership and initiative. Recognized for building productive relationships and thriving in fast-paced, deadline-driven environments. Expertise in team development and balancing performance with customer service objectives, ultimately driving business growth. Committed to optimizing procedures and maximizing employee productivity while demonstrating effective planning and organizational skills.
Overview
5
5
years of professional experience
Work History
Operations Manager
Michaels Arts and Crafts
Lakewood , CO
06.2024 - Current
- Collaborated with the management team on long-term strategic planning initiatives for the organization.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Measured and reviewed performance via KPIs and metrics.
- Enforced federal, state, local and company rules for safety and operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Customer Service Manager
Michaels Arts and Crafts
Sheridan, CO
08.2022 - 07.2024
- Evaluated employee job performance and motivated staff to improve productivity.
- Developed and implemented strategies for providing excellent customer service experience.
- Conducted training and offered staff development opportunities to decrease process lags.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Bookseller
Barnes & Noble
Littleton, CO
03.2020 - 06.2022
- Shelved, cleaned and organized products or spaces to maintain appealing sales floor.
- Greeted customers as they entered the store, providing friendly customer service.
- Prepared special orders for customers when needed.
- Processed customer transactions quickly and efficiently, ensuring a positive shopping experience.
- Managed online book orders and ensured timely shipping and customer satisfaction.
- Matched customers to books or other products to meet needs.
- Created engaging displays that captured customer interest and boosted sales.
- Answered phones promptly and responded to customer inquiries with accurate information.
- Answered store and merchandise questions and led customers to wanted items.
- Supported online orders by pulling and ringing merchandise for shipment.
- Trained new staff on store policies, customer service excellence, and inventory management.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
High School Diploma -
Columbine High School
Littleton, CO05-2019
Some College (No Degree) - English Literature
Metropolitation State University Denver
Denver, COSome College (No Degree) - Criminal Justice
Metropolitaion State University Denver
Denver, COSome College (No Degree) - Creative Writing
Metropolitatin State University
Denver, COSkills
- Problem-solving
- Decision-making
- Employee relations and conflict resolution
- Team leadership
- Organizational management
- Goal attainment
- Customer service
- Operational efficiency
- Management
- Goal setting
- Proficient in Task Management
Affiliations
- Reading
- Writing
Accomplishments
- Criminal Justice Honor Roll
Languages
Spanish
Elementary
Timeline
Operations Manager
Michaels Arts and Crafts
06.2024 - Current
Customer Service Manager
Michaels Arts and Crafts
08.2022 - 07.2024
Bookseller
Barnes & Noble
03.2020 - 06.2022
High School Diploma -
Columbine High School
Some College (No Degree) - English Literature
Metropolitation State University Denver
Some College (No Degree) - Criminal Justice
Metropolitaion State University Denver
Some College (No Degree) - Creative Writing
Metropolitatin State University
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