Sarita Rodriguez
Houston,TX
Summary
A seasoned professional with a proven track record at Hilton Garden Inn, I excel in sales training and leadership, driving revenue growth through strategic sales funnel management. Skilled in client relationship management and sales process optimization, I've successfully led teams to exceed sales targets, enhancing profitability and fostering a motivating work environment. Offering blend of strategic thinking and relationship-building capabilities, eager to learn and excel in dynamic sales environment. Produces innovative sales strategies and effective communication techniques to engage clients and drive business growth. Ready to use and develop strategic planning and client management skills in Management role.
Overview
11
11
years of professional experience
Work History
Director of Sales
Hilton Garden Inn
08.2024 - Current
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Sales Coordinator
Courtyard Marriott
02.2022 - 08.2023
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Front Desk Receptionist
Fairfield By Marriott
07.2020 - 10.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Organized and maintained files and records to ensure up-to-date documentation.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
Front Desk Receptionist
Springhill Suites By Marriott
02.2018 - 07.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
Human Resources
Target
05.2013 - 12.2018
- Developed comprehensive reports for management, enabling informed decision-making regarding human resources strategies.
- Reviewed human resources paperwork for accuracy and completeness.
- Assisted human resources department in conducting interviews with Arabic-speaking candidates, ensuring clear communication during the hiring process.
- Partnered with human resources department to ensure employment practices were compliant with labor laws and regulations.
- Collaborated with executive leadership to align human resources strategy with overall business objectives, driving improved organizational performance.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Supported human resources functions including recruitment, onboarding, and employee training initiatives.
- Coordinated efforts with human resources department to ensure proper background checks were conducted before hiring new drivers.
- Processed payroll for over 200 employees as part of sound human resources and financial management strategies.
- Evaluated current policies and procedures for best practices in human resources management which led to improved organizational functioning.
- Leveraged data-driven insights for informed decision-making within all aspects of human resources management.
- Worked closely with human resources to implement employee wellness programs, reducing the risk of injury and illness among staff.
- Participated in professional development opportunities to stay current on industry trends and best practices in human resources management.
- Advised on best practices for human resources management, improving staff morale and productivity.
- Maintained up-to-date employee records to assist in human resources planning.
- Worked with human resources to assess labor patterns and hiring requirements.
- Collaborated with human resources teams to develop comprehensive onboarding programs for new employees.
- Gathered and prepared bi-weekly payroll documentation to support human resources and payroll departments.
- Developed and implemented human resources policies and procedures and disseminated through employee handbooks, communications, and meetings.
- Advised on human resources management issues such as hiring practices, employee policies, and training programs.
Education
High School Diploma -
Homer Hanna High
Brownsville, TX05-1989
Skills
- Sales training and leadership
- Revenue Growth
- Sales funnel management
- Deal Closing
- Sales team training
- Sales process optimization
- Sales team motivation
- Sales Presentations
- Sales software proficiency
- Sales Pipeline Management
- Sales Training
- Client Relationship Management
- Profitability Optimization
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
Accomplishments
- Supervised team of 50 staff members.
Fluent in Spanish
I can communicate in Spanish and I can understand and speak fluent Spanish.
Languages
Spanish
Native or Bilingual
Timeline
Director of Sales
Hilton Garden Inn
08.2024 - Current
Sales Coordinator
Courtyard Marriott
02.2022 - 08.2023
Front Desk Receptionist
Fairfield By Marriott
07.2020 - 10.2020
Front Desk Receptionist
Springhill Suites By Marriott
02.2018 - 07.2020
Human Resources
Target
05.2013 - 12.2018
High School Diploma -
Homer Hanna High
Similar Profiles
Peter E. JarvisPeter E. Jarvis
Executive Director of Housekeeping / Food and Beverage Coordinator / Assistant General Manager / Task Force Manager/ Welcome Desk Supervisor at TPI Hospitality/ First Hospitality/ Sherman Associates – Hilton Garden Inn Eagan/ Hilton Garden Inn Bloomington/ Canopy MinneapolisExecutive Director of Housekeeping / Food and Beverage Coordinator / Assistant General Manager / Task Force Manager/ Welcome Desk Supervisor at TPI Hospitality/ First Hospitality/ Sherman Associates – Hilton Garden Inn Eagan/ Hilton Garden Inn Bloomington/ Canopy Minneapolis
Moumita ChatterjeeMoumita Chatterjee
Complex Duty Manager at Hilton & Hilton Garden Inn Manyata Business ParkComplex Duty Manager at Hilton & Hilton Garden Inn Manyata Business Park
Vipul SrivastwaVipul Srivastwa
Assistant Manager-AP at Hilton And Hilton Garden Inn BengaluruAssistant Manager-AP at Hilton And Hilton Garden Inn Bengaluru
Sai Krishna PSai Krishna P
Internship Student at Hilton & Hilton Garden InnInternship Student at Hilton & Hilton Garden Inn
Jakwannai WashingtonJakwannai Washington
Lead Teacher, Biology & Biomedical Science at Sheldon Independent School DistrictLead Teacher, Biology & Biomedical Science at Sheldon Independent School District