Sariya Delos-Reyes
Lihue
Summary
Friendly And dependable customer service professional with strong communication skills and the ability to adapt in fast -paced environments. experienced using booking software such as fare harbor, resolving customer concerns, and providing exceptional service. enjoys building positive relationships with customers and creating a welcoming, helpful experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kauai Backcountry Adventures
Lihue
07.2023 - Current
- Resolved customer complaints and issues in a timely manner.
- Assisted customers with inquiries about adventure tours and services.
- Handled bookings and reservations using company software systems.
- Provided safety briefings to customers before excursions began.
- Educated customers on local attractions during tours and activities.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Kauai High School
Lihue, HI05-2024
Skills
- Customer relationship management
- Booking software proficiency
- Customer retention
- Recordkeeping
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Critical thinking
- Team development
- Stress management
- Professional demeanor
- Credit adjustments
Timeline
Customer Service Representative
Kauai Backcountry Adventures
07.2023 - Current
High School Diploma -
Kauai High School