Sariya Dark
Springfield,MA
Summary
Motivated and hands-on IT Support Intern with over three years of experience troubleshooting hardware, software, and network issues in educational environments. Promoted to Team Lead for strong leadership and reliability, with proven skills in reimagining systems, training peers, and building custom PCs. Currently completing an associate degree in IT, with a long-term goal in IT support or computer hardware engineering.
Overview
3
3
years of professional experience
Work History
Ride Operator
Six Flags New England
Agawam, MA
03.2025 - Current
- Operate and monitor amusement rides to ensure guest safety and enjoyment.
- Provide excellent customer service in high-volume environment.
- Work with team to maintain smooth operations and uphold safety standards.
IT Support Intern / Team Lead
Discovery Polytech Early College High School
Springfield, MA
09.2021 - Current
- Promoted to Team Lead in 2022 due to strong performance and initiative.
- Lead team of interns, delegating tasks and managing support operations.
- Provide technical support for hardware, software, and network issues.
- Train new interns and document processes to improve support efficiency.
- Diagnose hardware issues and coordinate with district IT for resolution.
Education
High School Diploma -
Discovery Polytech Early College High School
Springfield, MA05-2025
Skills
- Technical support and troubleshooting
- Computer maintenance and setup
- Microsoft Office Suite proficiency
- Google Workspace expertise
- Team leadership and training
- Customer service excellence
Extracurricular Activities
Active member of Discovery Polybotz (FRC Team 9710), Springfield’s first and only FIRST Robotics Competition team. Helped design the robot, create team branding materials, and build community outreach through the Polybotz Innovators sub-team. Supported Java-based programming efforts and participated in technical discussions to grow skills. Team won the Western New England District Championship and Rising All-Star Award in 2025.
Timeline
Ride Operator
Six Flags New England
03.2025 - Current
IT Support Intern / Team Lead
Discovery Polytech Early College High School
09.2021 - Current
High School Diploma -
Discovery Polytech Early College High School
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