Sariyah Solis
San Antonio,Texas
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Silverback Plumbing And Drain
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Nodal Network Systems Operator
US Army Reserve
12.2018 - Current
- Enhanced network efficiency by configuring and maintaining nodal communication systems.
- Optimized network performance with regular diagnostics and troubleshooting of issues.
- Collaborated with team members to effectively manage complex networking projects, achieving timely completion.
Barista
Black Rifle Coffee Company
06.2020 - 08.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
High School Diploma -
John Marshall High School
San Antonio, TX06.2019
Skills
- [Software] CRM system proficiency
- Customer Service
- Guest Services
- Customer Satisfaction
Volunteer
San Antonio Stock Show and Rodeo Retail Committee
Timeline
Customer Service Representative
Silverback Plumbing And Drain
09.2022 - Current
Barista
Black Rifle Coffee Company
06.2020 - 08.2021
Nodal Network Systems Operator
US Army Reserve
12.2018 - Current
High School Diploma -
John Marshall High School
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