SARKIS MONOFAR
Doha
Summary
A challenging position in Management, Administration, or Sales and Marketing, related to customer service requiring my professional experience and abilities, where I can add value and feel a sense of progress and accomplishment in my career and to contribute in the company’s success.
Dedicated, dynamic and success-oriented, goal focused with the ability to make effective and efficient use of all available resources. Work independently or as a team member.
Overview
19
19
years of professional experience
Work History
Senior Client Advisor
LVMH Group (Louis Vuitton)
06.2022 - Current
- Floor management duties,
- Team support
- Conflict management
- Precepting new staff in their orientation
- Support in managing the stock and inventories
- Liaising and bridging between the management and the staff
- Covering for the Manager in their absence
- Responsible for opening and closing the store
- Liaising between branches to secure transfers
- Task delegation to the team and follow up, Expert in men’s department
- Ensure that client satisfaction is guaranteed by the staff
- Ensure store KPI's are met
- Conduct regular reviews of client accounts, proactively identifying areas for improvement or adjustment based on evolving circumstances or changing market conditions.
- Cultivated long-lasting relationships with clients through consistent communication and personalized service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Client Advisor
LVMH Group (Louis Vuitton)
04.2017 - 06.2022
- Be an ambassador of Louis Vuitton, ensuring that every client is treated according to our promise
- To Strive to discover our clients and their every need, to guide them across the brand and proactively reach out to them to achieve individual and team goals
- Create ongoing relationships with clients.
Salesperson
G.Vincenti & Sons
12.2015 - 03.2017
- Daily visits to key accounts
- Perform all types of transactions (orders, returns, seasonal activities)
- Studying the visibility and follow up on expiry dates and FIFO
Freelancer
PARC (PAN ARAB RESEARCH CENTER)
02.2014 - 01.2017
- Participated in several Marketing Research studies in the automotive industry as a Mystery Shopper
- Handling detailed reports on all showroom visits
- Specifications Comparison Reports between all segments.
- Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
- Performed mystery shopper mission with the goal to improve client experience by the staff
Shop Supervisor
Etoile fashion company(Chalhoub Group) Ralph Lauren
08.2009 - 09.2014
- Customer service, Shop visuals, Cash report, Arranging the schedule, Transfer and receive merchandise, Detailed report of invoices, total sales, visitors, budget, target, shop Performance.
Salesperson
Mike Sport
09.2005 - 07.2009
- Sell sports equipments, Accessories, shoes and clothes
- Developed good communication skills with customers of different age groups and social status
- Gained honors and recognitions from my superiors on different Occasions.
Education
MBA in Business Management -
American University of Culture and Education, Lebanon
06.2018
Lebanese Official Bacc. II Sociology and Economics -
Christian Teaching Institute – Horsh Tabet, Lebanon
06.2005
BA in Business Management -
American University of Science and Technology, Lebanon
07.2012
Skills
- Word, Excel, Outlook and PowerPoint
Personal Information
- Date of Birth: 01/01/85
- Gender: Male
- Nationality: Lebanese
- Marital Status: Single
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Armenian
Advanced (C1)
French
Beginner (A1)
Timeline
Senior Client Advisor
LVMH Group (Louis Vuitton)
06.2022 - Current
Client Advisor
LVMH Group (Louis Vuitton)
04.2017 - 06.2022
Salesperson
G.Vincenti & Sons
12.2015 - 03.2017
Freelancer
PARC (PAN ARAB RESEARCH CENTER)
02.2014 - 01.2017
Shop Supervisor
Etoile fashion company(Chalhoub Group) Ralph Lauren
08.2009 - 09.2014
Salesperson
Mike Sport
09.2005 - 07.2009
MBA in Business Management -
American University of Culture and Education, Lebanon
Lebanese Official Bacc. II Sociology and Economics -
Christian Teaching Institute – Horsh Tabet, Lebanon
BA in Business Management -
American University of Science and Technology, Lebanon