Tarek Omar Dasouqi
Dubai,United Arab Of Emirates
Summary
To be engaged in a company that values professional growth, career advancement and employees’ dedication to further grow and enhance my career opportunities
Overview
8
8
years of professional experience
Work History
Senior Client Advisor
Tumi Dubai Mall Flagship Store
11.2024 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Client Advisor
Chalhoub Group
03.2017 - 11.2024
- Executed sales analysis, tracked market trends, and observed competitive activities.
- Handled visual merchandising as per brand standards, focusing on display accuracy and pricing strategies.
- Recommended business improvements related to in-store presentation and operational hours.
- Maintained an active presence on the shop floor to generate sales and manage VIP interactions.
- Analyzed customer potential needs and initiated strategies to address them.
- Ensured uniform guest experiences while resolving complaints efficiently.
- Logged received goods meticulously while overseeing stock management practices.
- Managed replenishment processes to prevent overstocks, providing action plans for corrections.
Assistant Store Manager
Dubai Holding Group
11.2015 - 02.2017
- Ability to work in a fast-paced team-oriented environment
- Zeal and enthusiastic personality
- Ability to work under pressure and target driven environment
- Motivate the staff by Daily Briefing and share the knowledge to improve the sales to achieve the business need
- Aware about the opening and closing reports (CCR, Exchange or refund, brand discount, 06 Report, MTD, Refund tracker, WEC tracker, Daily check list report by daily 18 to check the best seller and the conversion of sales.
- Money Map which is linked to the lay-out and checking the clothes and money map and percentage of each furniture from the weekly sales from subfamily report.
- Lead the brand visit GM & INDITEX & Tempe and aware about the shop figures – MTD, YTD, Conversion, Traffic, Quantity.
- Doing the order for shoes and clothes and by checking the top 40 best seller.
- Customer service grooming, Greeting the customer, Customer need, following up the data base, Customer service at the cash till.
- Handling all the customer complaints in a way to keep the customer satisfied and reach the customer need.
- Stradivarius - YAS Mall
Education
Bachelor's degree - logistic Management
Arab academy for Science Technology & Maritime transport
Latakia01.2012
Skills
- Proficient in Windows OS (Word, Excel, Outlook and Power Point)
- Acting as showroom in charge, Attending all the manager meetings
- Finish CRVQ course with attested certificate, Finish the L1 course to get the position once its available
Languages
Language Skills: English / Arabic
Timeline
Senior Client Advisor
Tumi Dubai Mall Flagship Store
11.2024 - Current
Client Advisor
Chalhoub Group
03.2017 - 11.2024
Assistant Store Manager
Dubai Holding Group
11.2015 - 02.2017
Bachelor's degree - logistic Management
Arab academy for Science Technology & Maritime transport
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