Sarmad Albayati
Houston
Summary
Dynamic professional with extensive experience in staff management and customer service, notably as a Supervisor at Cars Service and Customer Service. Proven track record in training and mentoring teams, enhancing workflow efficiency, and ensuring high-quality service delivery. Skilled in engine rebuilding and committed to achieving operational excellence. Translator for people who want to translator from Arabic to English. and English to Arabic.
Overview
9
9
years of professional experience
Work History
Supervisor, Mechanic
Cars Service and Castomer Service
Houston, TX
07.2020 - Current
- Supervised daily operations of repair shop, ensuring efficiency and high-quality service delivery.
- Conducted regular maintenance checks on vehicles, promoting safety and performance improvements.
- Trained and mentored junior mechanics, enhancing team skills and knowledge base.
- Implemented streamlined workflow processes, reducing turnaround time for vehicle repairs.
Mechanical
Engine Rebuild
Houston, TX
06.2020 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Translator
Help People
Houston, TX
07.2017 - Current
- Translated documents and communications between clients and stakeholders, ensuring clarity and accuracy.
- Collaborated with team members to refine translation processes and enhance overall efficiency.
- Conducted quality assurance checks on translated materials to maintain high standards of accuracy.
- Assisted in developing glossaries and reference materials to support consistent terminology usage.
Uber Driver
Driver
Houston, TX
07.2018 - 2020
- Navigated urban environments efficiently to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and adherence to safety standards for optimal passenger experience.
- Communicated with passengers to provide exceptional customer service and address inquiries promptly.
- Utilized GPS technology to optimize routes and enhance travel efficiency during rides.
Valet Supervisor
Houstonian Hotel Club & Spa
Houston, TX
05.2018 - 12.2018
- Supervised valet team to ensure timely vehicle retrieval and customer satisfaction.
- Trained new staff on parking procedures and customer service protocols.
- Monitored parking operations for efficiency and safety compliance.
- Implemented process improvements to enhance workflow and reduce wait times.
Security Officer
Securitas Security Services USA
Houston, TX
11.2017 - 04.2018
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to alarms and emergencies, coordinating with local authorities as needed.
- Maintained detailed incident reports for accurate documentation of events and actions taken.
- Conducted regular patrols to identify and mitigate potential security risks.
- Assisted in training new staff on security protocols and emergency response procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Evaluated security systems regularly, recommending improvements based on observations and trends.
- Collaborated with team members to enhance overall security strategies and effectiveness.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
Amazon
Delivery Driver
Houston, TX
02.2017 - 11.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
GED - I Finished My English Language Level 6
Houston Community College
Houston, TXSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Experience with Car service
- Engine rebuild it experience
- Translator experience
Timeline
Supervisor, Mechanic
Cars Service and Castomer Service
07.2020 - Current
Mechanical
Engine Rebuild
06.2020 - Current
Uber Driver
Driver
07.2018 - 2020
Valet Supervisor
Houstonian Hotel Club & Spa
05.2018 - 12.2018
Security Officer
Securitas Security Services USA
11.2017 - 04.2018
Translator
Help People
07.2017 - Current
Amazon
Delivery Driver
02.2017 - 11.2017
GED - I Finished My English Language Level 6
Houston Community College