Summary
Work History
Education
Skills
Timeline
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Saron Murray

Mesa,AZ

Summary

Results-driven Customer Experience Advocate with a strong background in client support, financial services, and community-based advocacy. Experienced in delivering high-quality virtual support through phone, email, and digital platforms while maintaining professionalism, empathy, and efficiency. Skilled at de-escalating complex situations, identifying root causes, and providing clear, solution-focused guidance that builds long-term trust. Adept at managing sensitive information, maintaining accurate documentation, and balancing high-volume inquiries in remote environments. Committed to creating seamless, positive customer experiences by combining accountability, communication, and proactive problem-solving.

Work History

Tax & Business Services

Self-Employed
  • Serve as the primary virtual point of contact for clients, guiding them through complex tax and business matters via phone and email while translating technical information into clear, actionable steps.
  • Advocate for clients in high-stress financial situations by actively listening, de-escalating concerns, and developing solution-focused action plans that improve confidence and satisfaction.
  • Maintain accurate digital documentation, protect sensitive financial data, and proactively follow up to ensure complete resolution and long-term client trust.

Resident Support Advocate

Maggie's Place Family Resource Centre
Phoenix, AZ
  • Provided compassionate, client-centered advocacy to residents by addressing concerns, coordinating resources, and ensuring individuals felt heard, respected, and supported.
  • Utilized active listening and conflict-resolution skills to manage sensitive situations and maintain a safe, solution-oriented environment.
  • Managed documentation, scheduling, and confidential records while balancing multiple needs with professionalism and accountability.

Administrative & Customer Support Specialist

Renewable Works
Tempe, AZ
  • Delivered responsive customer support by coordinating communication between clients, vendors, and internal teams to ensure seamless service delivery.
  • Resolved service disruptions and high-volume inquiries efficiently while maintaining professionalism, patience, and attention to detail.
  • Leveraged digital systems to track interactions, maintain accurate records, and support process improvements that enhanced overall customer experience.

Education

Certified Paralegal - Law Administration

Accelerated Pathways College
Phoenix, AZ
05-2026

Skills

  • Customer Advocacy & Relationship Building
  • Active Listening & Empathetic Communication
  • Conflict Resolution & De-Escalation
  • Virtual Communication (Phone, Email, Chat)
  • Problem-Solving & Critical Thinking
  • CRM & Digital Documentation
  • Confidential Data Handling
  • Time Management & Multitasking

Timeline

Tax & Business Services

Self-Employed

Resident Support Advocate

Maggie's Place Family Resource Centre

Administrative & Customer Support Specialist

Renewable Works

Certified Paralegal - Law Administration

Accelerated Pathways College

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