Sarosh Raees
Glendale Heights,IL
Summary
I am seeking a full-time opportunity where my skills as an experienced Data Analyst can be leveraged to expand my knowledge, grow, and learn. I would like to challenge myself to grow towards a career path that is exciting and dynamic, and makes data readily available for Key Performance Indicators.(KPI's)
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
United Airlines
02.2024 - Current
- My primary objective is to deliver exceptional service to passengers. This encompasses a range of responsibilities, including addressing booking inquiries, resolving travel-related concerns, and ensuring a seamless travel experience for all customers. With a focus on professionalism, empathy, and efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed customer service policies and procedures to meet and exceed airline service standards.
Manager
Senor Enterprises
01.2022 - 12.2023
- Certainly! As a data analyst in a Check Cashing, I leveraged statistical methods and data visualization tools to analyze financial trends, detect anomalies, and generate actionable insights.
- I collaborated with crossfunctional teams to develop and implement data-driven strategies, contributing to informed decision-making. My responsibilities included creating comprehensive reports, optimizing data processes, and ensuring data accuracy and integrity to support the Check Cashing objectives.
- Implemented and monitored check cashing policies, procedures, and compliance standards.
- Developed and executed strategies to increase branch profitability and customer satisfaction.
Fleet Compliance and Control
Cheetay.pk
12.2020 - 07.2021
- Utilizing Machine Learning, I applied advanced algorithms to enhance fleet compliance and control. Developed predictive models to optimize maintenance schedules, improve fuel efficiency, and ensure regulatory compliance. Collaborated with cross-functional teams to implement MLdriven solutions, resulting in streamlined operations and cost savings.
- Leveraging advanced algorithms to minimize pickup and delivery times, optimizing logistical efficiency for enhanced service and customer satisfaction.
- Created several KPI dashboards using Google Data Studio for process automation.
- Enhanced strategies for retaining the current fleet and reducing weekly and monthly churn rates.
- Extracted data through SQL queries.
- Performed GAP analysis to manage Shifts vs. Leaves assignments by comparing planned versus actual rider schedules.
Education
Master of Science - Data Analytics
North American University
Stafford, TX08.2023
Bachelor of Science - Electronic Engineering
Sir Syed University of Engineering And Technology
Karachi01.2020
Skills
- Visualization
- SQL
- Excel
- Problem solving
- Python
- Business intelligence
- Creativity and innovation
- Data analysis
- Statistical analysis
- Machine learning
- Data mining
Certification
Complete Data Science Bootcamp 2024
PROJECTS
Prediction New Jersey Election 2023 With Twitter (Capstone Project)
Built an election prediction model using Python and data collected from Twitter.
House Price Prediction
Used Linear Regression on year and month of sale, lot square of footage, and numbers of bathrooms.
Big Mart Sales Prediction
Using Gradient Boost algorithm (XGBoost), Big Mart will try to understand the properties of products and outlets which play a key role in increasing sales.
Customers Segmentation using K-Means
Performed an unsupervised clustering of data on the customer’s records from a groceries firm’s database and divided into segments.
Timeline
Customer Service Representative
United Airlines
02.2024 - Current
Manager
Senor Enterprises
01.2022 - 12.2023
Fleet Compliance and Control
Cheetay.pk
12.2020 - 07.2021
Master of Science - Data Analytics
North American University
Bachelor of Science - Electronic Engineering
Sir Syed University of Engineering And Technology
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