Saroya Jasper
Texarkana
Summary
Proven Revenue Integrity Assistant with a track record of enhancing the financial accuracy and customer service quality at Christus St. Michael Hospital. Excelled in office administration and customer relations, significantly improving compliance and client satisfaction. Skilled in Microsoft Office Suite and adept at fostering positive customer experiences, demonstrating a unique blend of technical and interpersonal abilities.
Overview
13
13
years of professional experience
Work History
Revenue Integrity Assistant
Christus St. Michael Hospital
06.2017 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Reviewed figures, postings and paperwork for accuracy, integrity, and compliance.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Reconciled accounts, spreadsheets and documents on daily basis.
- Checked vast amounts of daily data to validate electronic transactions, system updates and employee actions.
Assistant Manager, Customer Service
Finish Line, Inc
05.2012 - 01.2017
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Researched and corrected customer concerns to promote company loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Kinesiology
Texas A&M University, Texarkana, TX, US
Texarkana, TX12-2020
Skills
- Mail distribution
- Office administration
- Editing and proofreading
- Microsoft Office Suite
- File and record keeping
- Customer relations
- Customer consulting
- Order processing
- Clerical support
- Money handling
- Medical terminology
Timeline
Revenue Integrity Assistant
Christus St. Michael Hospital
06.2017 - Current
Assistant Manager, Customer Service
Finish Line, Inc
05.2012 - 01.2017
Bachelor of Science - Kinesiology
Texas A&M University, Texarkana, TX, US
Similar Profiles
Joanna CollierJoanna Collier
Registered Nurse at Christus St. Michael HospitalRegistered Nurse at Christus St. Michael Hospital
Brynn BlainBrynn Blain
Level III NICU RN at Christus St. Michael HospitalLevel III NICU RN at Christus St. Michael Hospital
Marcus McLillyMarcus McLilly
DOD SkillBridge Recruiter at Christus HealthDOD SkillBridge Recruiter at Christus Health