Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sarra Abdallah

Haslet,TX

Summary

Highly skilled and seasoned professional with over a decade of customer service expertise in the restaurant industry. Proven adaptability demonstrated through two years of successful experience as a billing clerk, showcasing meticulous attention to detail and financial proficiency. Adept at providing exceptional service, managing transactions, and fostering positive client relationships.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Billing Clerk

Raider Express Inc
03.2022 - 01.2024
  • Create electronic invoices on a per load delivered basis.
  • Verified accuracy of billing data and corrected discrepancies.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
  • Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
  • Audited billing records to verify accuracy and completeness.
  • Identifying and selecting reputable and safe carriers for freight services
  • Providing customers with shipping quotes
  • Booking orders with carriers
  • Collaborating with shippers, carriers, and dispatchers to manage scheduled collections and drop-offs

Bartender

Lupe Tortilla's
09.2021 - 03.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Responsible for maintaining inventory if necessary.
  • Built and maintained relationships with customers.
  • Mixed, garnished, and served alcoholic and non-alcoholic drinks according to company specifications for guests at the bar and in the restaurant.

Server/Bartender

Hotwings Cafe
02.2013 - 09.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Brand Ambassador

More Than Models
04.2016 - 01.2019
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.
  • Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
  • Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.

Cleaning Crew Member

CorePower Yoga
02.2015 - 10.2018
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.
  • Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.

Education

No Degree - Massage Therapy

Tarrant County College District
Fort Worth, TX
07.2024

High School Diploma -

Richland High School
North Richland Hills, TX
05.2019

Skills

  • Data Entry
  • Data entry proficiency
  • Invoice Processing
  • Customer Service
  • Training and development
  • Excellent communication skills
  • Types 55 words per minute
  • Telephone skills

Certification

  • Certified Yoga Instructor
  • LMT - Licensed Massage Therapist

Timeline

Billing Clerk

Raider Express Inc
03.2022 - 01.2024

Bartender

Lupe Tortilla's
09.2021 - 03.2022

Brand Ambassador

More Than Models
04.2016 - 01.2019

Cleaning Crew Member

CorePower Yoga
02.2015 - 10.2018

Server/Bartender

Hotwings Cafe
02.2013 - 09.2021

No Degree - Massage Therapy

Tarrant County College District

High School Diploma -

Richland High School

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Sarra Abdallah