Sarra Kehner
Malvern,AR
Summary
Experienced office manager and administration professional with several years of experience in overseeing a wide variety of essential functions in a busy business. Insightful in optimizing productivity, efficiency, and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks, communication, record management, and problem-solving.
Overview
11
11
years of professional experience
Work History
Office Manager
Reliable Electrical Solutions LLC
Hot Springs, AR
08.2021 - 12.2025
- Processed payroll for employees, ensuring accuracy and timeliness for temporary, hourly, and salaried employees.
- Administered employee benefits programs in coordination with payroll processing, including 401(k), health insurance, and PTO accruals.
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
- Coded and entered daily invoices with in-house accounting software.
- Assisted in preparing financial reports and managing budgets for projects.
- Managed office supplies inventory and ordered materials to maintain operational efficiency.
- Organized company events, meetings, and training sessions to enhance staff development.
- Updated and reconciled retirement, tax, and health care accounts.
Member Service Representative
Farm Bureau Insurance
Malvern, AR
03.2020 - 08.2021
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Resolved client issues through effective communication and problem-solving.
- Managed customer accounts and maintained accurate records.
- Processed payments and transactions accurately and efficiently.
- Answered incoming calls regarding membership benefits and services.
- Assisted customers with policy inquiries and claims processing.
- Created a positive first impression by greeting customers professionally.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Administrative Assistant
Hot Spring County Judge
Malvern, Arkansas
03.2019 - 03.2020
- Managed scheduling and calendar coordination for the County Judge's office.
- Drafted correspondence, memos, and reports for internal and external communication.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained confidential files and records for public access.
- Assisted in budget preparation by compiling financial data and reports.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level.
Teller
Southern Bancorp
Malvern, AR
10.2014 - 03.2019
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or the Federal Reserve Bank.
- Processed customer transactions efficiently using bank software systems.
- Assisted customers with account inquiries and banking services.
- Educated clients on bank products and services available at Southern Bancorp.
- Maintained confidentiality of customer information during all interactions.
- Built and maintained client relationships through quality, personalized interactions.
- Resolved customer complaints promptly to maintain positive relationships.
Education
Bachelor of Science - Psychology
University of Arkansas At Little Rock
Little Rock, AR12-2026
Associate of Science - Liberal Arts And Sciences
Pulaski Technical College
North Little Rock, AR12-2025
High School Diploma -
Magnet Cove High School
Malvern, AR05-2011
Skills
- Payroll and budgeting
- Financial reporting
- Accounts receivable
- Billing
- Data entry
- Microsoft Excel
- Office management
- Scheduling and calendar management
- Organizational skills
- Customer service
- Customer relations
- Employee onboarding
- Time management
Timeline
Office Manager
Reliable Electrical Solutions LLC
08.2021 - 12.2025
Member Service Representative
Farm Bureau Insurance
03.2020 - 08.2021
Administrative Assistant
Hot Spring County Judge
03.2019 - 03.2020
Teller
Southern Bancorp
10.2014 - 03.2019
Bachelor of Science - Psychology
University of Arkansas At Little Rock
Associate of Science - Liberal Arts And Sciences
Pulaski Technical College
High School Diploma -
Magnet Cove High School