SADE RUTLEDGE
Bloomfield
Summary
Knowledgeable IT specialist with comprehensive expertise in providing on as well as off site technical support and troubleshooting. Leveraged problem-solving abilities to resolve complex hardware and software issues, enhancing operational efficiency. Demonstrated proficiency in customer service and technical diagnostics, ensuring seamless functionality and user satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Courier
Effortlessly Healthy
04.2024 - Current
- Navigated efficiently through various routes for timely food deliveries.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Developed strong relationships with clients to promote seamless order pickups and dropoffs.
Field Support Technician
H&R Block
09.2023 - Current
- Coordinate the setup, shutdown, re image of hardware and software for H&R Block's field company offices in compliance
- Use of ticketing system to assist and troubleshoot technical hardware, software and applications
- Maintain, troubleshoot, and support field systems in offices by phone, chat and on-site visits
- Build relationships across departments to ensure seamless support accross teams
- Assist with special projects, as needed
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Production Tech
Plug Power
04.2022 - 09.2023
- Knowledge of several departments and operations (Stack build, MEA clean room {Fuel cell and ELX}, Plate production, etc.)
- On-boarding technical support for new hires
- Worked effectively in fast-paced environments
- Data entry
- Skilled at working independently and collaboratively in a team environment.
Production Tech
L3Harris/YOH
05.2021 - 04.2022
- Successful completion of IPC-STD-001 Training and certification program for basic skills in Wire & Terminal Assembly & Soldering Through-Hole components, Surface Mounting of Components and Inspection Criteria Detailed Orientation, great organization and prioritizing skills
- Experience in several factories and proper training and understanding of production of several assemblies
- Sodering - Line work and individual assembly, Re-work
Delivery Driver
Domino's Pizza
10.2020 - 05.2021
- Delivering Domino's products to homes and businesses in the Rochester area
Dining Services
St John's Home
11.2017 - 08.2019
- My first job, founded my ability to connect with others, problem solve and work with a kiosk and register system
- Took orders and prepared them for residents & employees
Education
Google IT Certificate Program - IT support program, developed by Google, that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs, Linux, Windows, troubleshooting, networking, directory services, cybersecurity
Rochester Educational Opportunity Center
Rochester, NY05.2023
High School Diploma - Continuous High honor roll/Honor roll student, Graduated with Honors, Advanced Regents Diploma
Rochester Academy Charter School
Rochester, NY06.2019
Skills
- Technical Support
- Ticketing Systems
- Hardware Setup
- Onboarding Support
- Mechanical Abilities
- Special Projects
- Troubleshooting
- Exceptional Service
- Microsoft
- Attention to detail
- Time management
Websites
Certification
- Google IT Support Professional Certificate - Grow with Google.
Languages
English
Native or Bilingual
Timeline
Delivery Courier
Effortlessly Healthy
04.2024 - Current
Field Support Technician
H&R Block
09.2023 - Current
Production Tech
Plug Power
04.2022 - 09.2023
Production Tech
L3Harris/YOH
05.2021 - 04.2022
Delivery Driver
Domino's Pizza
10.2020 - 05.2021
Dining Services
St John's Home
11.2017 - 08.2019
High School Diploma - Continuous High honor roll/Honor roll student, Graduated with Honors, Advanced Regents Diploma
Rochester Academy Charter School
Google IT Certificate Program - IT support program, developed by Google, that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs, Linux, Windows, troubleshooting, networking, directory services, cybersecurity
Rochester Educational Opportunity Center
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