Sarvarie Cowan
Exe. Admin. Assistant
Lithonia,Georgia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Administrative Assistant II
Alliant Health Solutions
Atlanta, GA
03.2008 - 02.2023
- Under the supervision of the Deputy Director, provided administrative support to the theme manager and the professional multi-disciplinary team.
- In addition to transcription, filing, and scheduling, I performed duties such as coordination of meetings and conferences, purchasing supplies, coordinating direct mailing, and performing special projects.
- Also, answered non-routine correspondences and assembled highly confidential and sensitive information.
- Transcribed claims nurses’ review determination letters for hospital/provider facilities.
- Addressed incoming calls and welcomed visitors as well as medical reviewers on all levels of the organization.
- Utilize independent judgment as required to planning, prioritizing, and organizing diversified workload.
- Performed related work and department specific work as assigned.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Completed forms, reports, logs and records to process month-end reports to client.
- Created and maintained databases to track and record fraud and abuse team reviews and findings.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance of case status.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Assisted development and implementation of new administrative procedures.
- Liaised between clients and vendors and maintained effective lines of communication.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to state contract client.
Medical Records Analyst
Alliant Health Solutions
Atlanta, GA
03.2003 - 03.2008
- Provided administrative support to team management by processing all incoming medical documentation for fraud and abuse reviews.
- Updated member review files for nurse reviewer.
- Processed and responded to Peer consultant payment request for management.
- Maintained team’s database for reviews and updated accordingly to staff needs.
- Also, updated forms for process improvements.
- Maintained peer credentialing files for fraud and abuse division reviews.
- Processed month-end reports to manager and proofed reports as requested.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Input data into computer programs and filing systems.
- Scanned and uploaded medical records into electronic medical records system.
Administrative Assistant
OASIS, Inc
Norcross, GA
02.1998 - 03.2003
- Provided administrative support to fraud and abuse onsite review nursing team.
- Completed medical claims review for fraud and abuse team.
- Maintained system database for Peer review cases processed during facility audits.
- Processed review reports for onsite reviews by nurses.
- Reconciled month-end reports for department manager.
- Balanced petty-cash receipts, ordered office supplies as needed, and maintain division file-room.
- Processed invoice payments for Peer consultants, and maintained peer consultant credentialing files.
- Processed expensed reports for nurse reviewers and administrator.
Education
Associate - Accounting Technology
Certified Claims Adjuster (All Lines) License #W945456 - Claims Review (P&D, Casualty, Auto, Etc.)
01.2023
Skills
- Managing Multiple Projects
- Database Management
- Project Planning/Management
- Team Leadership
- Writing and Editing
- Training & Development
- Customer Service
- Event Planning/Implementation
- Microsoft Office, SharePoint & Teams
- Auditing
- Employee Insurance Verification
- SQL (Structured Query Lang)
- Claims Review (health, auto, property)
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