Zachary Lapole
Martinsburg
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Account Manager
Alliant Merchant Solutions
04.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Sales Associate
Mattress Warehouse
07.2015 - 03.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Ashley Furniture
11.2012 - 05.2015
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Tuscarora High School
Frederick, MDSkills
- Customer Service
- Communication
- Problem-Solving
- Adaptability
- Teamwork and Collaboration
- Customer Satisfaction
References
Available upon request.
Timeline
Account Manager
Alliant Merchant Solutions
04.2019 - Current
Sales Associate
Mattress Warehouse
07.2015 - 03.2019
Sales Associate
Ashley Furniture
11.2012 - 05.2015
Tuscarora High School
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