LightSpeed Core
Sarvesh Patne
Nashville,Teness
Summary
Guest-oriented team member with strong background in guest relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Night Auditor
Front Office And Back Office Management
2024.05 - Current
- Handled emergency situations calmly and professionally, keeping guest safety as top priority at all times.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Collaborated with front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Front Office, Housekeeping, Food & Beverage services, And Food & Beverage Production
Zero Degree
1 2022 - 5 2022
- Managing Guest Data, Guest Complaints Handling, Updating PMS, Call operating, Cleaning assigned area, Flower making and decorating for special events, Barter service, 101 service on special demand, Bar service, Clearance, Cleaning assigned area, Did Mise en Place for Chefs, Learned how to make Muffins and pastry, Store Pickup
Guest Service Agent
Front Office Department
2024.03 - 2024.04
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
Service Express Agent
Front Office And Back Office Management
2024.01 - 2024.02
- Managed high call volume with exceptional professionalism and attention to detail.
- Conducted thorough research for complex customer requests, resulting in satisfactory outcomes.
- Collaborated with team members to ensure seamless customer service experiences.
- Established rapport with return guests, fostering loyalty through personalized service.
Guest Services Intern
Front Office Department
2023.11 - 2023.12
- Conducted regular inventory checks on supplies, ensuring availability for guest use without excess waste or cost overruns.
- Assisted guests in making reservations, ensuring accurate booking information and clear communication of hotel policies.
- Assisted management with data analysis related to occupancy rates, identifying patterns that could inform future marketing efforts.
- Participated in the recruitment process for new staff, conducting interviews and providing input on candidate selection based on their potential fit with the company culture.
Education
B.Sc. in Hospitality & Hotel Administration -
Institute of Hotel Management, Catering Technology And Applied Nutrition
HyderabadPCMB -
Govindrao Wasnik Jr. College Thane Gaon
Skills
Night Audit Reports
Occupancy Rates Analysis
Account Balancing
Charge posting
Performance Tracking
Guest Relations
Administrative Skills
Accomplishments
- Represented Kendriya Vidyalaya Nagpur in "State Swimming Competition 2018"
- Participated at Rotract Comette 2020
- Socail Service
Software
Timeline
Night Auditor
Front Office And Back Office Management
2024.05 - Current
Guest Service Agent
Front Office Department
2024.03 - 2024.04
Service Express Agent
Front Office And Back Office Management
2024.01 - 2024.02
Guest Services Intern
Front Office Department
2023.11 - 2023.12
Front Office, Housekeeping, Food & Beverage services, And Food & Beverage Production
Zero Degree
1 2022 - 5 2022
B.Sc. in Hospitality & Hotel Administration -
Institute of Hotel Management, Catering Technology And Applied Nutrition
PCMB -
Govindrao Wasnik Jr. College Thane Gaon
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