Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sary Perez

Miami

Summary

Results-driven Quality Control and Coaching Associate with twenty plus years experience in health care insurance industry, specializing in Medicare Advantage audits and error resolution. Proven problem solver with strong attention to detail and expertise in QNXT and FACETS systems. Successfully mentored staff and implemented process improvements, enhancing claims handling efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Quality Control and Coaching Associate

HCSC - Blue Cross Blue Shield of Illinois
03.2025 - Current

Responsible for Plan Direct Care Audits.

Responsible for Facets Medicare Advantage Audits.

Check for errors on medical claims, fix error, report error.

Knowledge on QNXT and FACETS computer system.

Responsible for IDN's and EOP's.

Quality Control and Coaching Associates

Cigna Healthcare Plan
05.2023 - 03.2025

Responsible for Plan Directed Care audits.

Responsible for Facets Medicare Advantage Audits.

Check for errors on medical claims, fix errors, report errors.

Knowledge of QNXT and FACETS computer system.

Responsible for IDN's and EOP's.




Senior Claims Examiner

Cigna-Leon Medical Centers Health Plans
10.2012 - 05.2023
  • Analyzed complex claims to determine validity and ensure compliance with policy guidelines.
  • Managed claim investigations, collaborating with internal teams to gather necessary documentation.
  • Mentored junior staff on best practices for claims processing and resolution strategies.
  • Implemented process improvements that enhanced efficiency in claims handling workflows.
  • Developed training materials for new hires, focusing on regulatory compliance and system usage.

Education

Business Administration And Health Management

University of Phoenix
Tempe, AZ
08-2025

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Claim understanding
  • Billing and Coding certificate
  • Problem solver

Certification

Billing and Coding Certificate

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Quality Control and Coaching Associate

HCSC - Blue Cross Blue Shield of Illinois
03.2025 - Current

Quality Control and Coaching Associates

Cigna Healthcare Plan
05.2023 - 03.2025

Senior Claims Examiner

Cigna-Leon Medical Centers Health Plans
10.2012 - 05.2023

Business Administration And Health Management

University of Phoenix