Sarymar Bernard Cortes
Jacksonville,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Server
Cheddars Scratch Kitchen
02.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Shift Leader
World Market Cost Plus
05.2022 - 08.2023
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Associate of Arts - Exploratory
University of North Florida
Jacksonville, FLSkills
- Memory Retention
- Team Collaboration
- Time Management
- Staff Training
- Specials Promotion and Upselling
- Adaptable and Flexible
- Courteous Phone Demeanor
- High Energy and Stamina
- Team Leadership
Timeline
Shift Leader
World Market Cost Plus
05.2022 - 08.2023
Server
Cheddars Scratch Kitchen
02.2021 - Current
Associate of Arts - Exploratory
University of North Florida
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