Saryna Jones
Branson,MO
Summary
With over 7 years of experience in the customer service industry, I have developed expertise in effectively utilizing strong communication skills and conflict resolution abilities. Throughout my career, a consistent willingness to learn and excel in any task presented has led to progression to managerial roles at multiple establishments. Passionate about work, I prioritize accurate completion of every job and maintaining customer satisfaction as a top priority.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
mythical witch
Branson, MO
12.2023 - 09.2024
- Developed and implemented strategies to improve productivity and streamline processes
- Maintained high standards of quality control to ensure customer satisfaction
- Resolved customer complaints or issues promptly while maintaining a positive brand image.
Server Assistant
The Farmhouse Restaurant
Branson, MO
03.2021 - 10.2023
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Manager
McDoanlds
Branson, MO
01.2019 - 12.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
less than high school -
Branson High School
Branson, MOSkills
- Multitasking
- Customer service
- Management
- Fast learner
- Quality Assurance
- Friendly attitude
Certification
Food Handler Certification
Timeline
Manager
mythical witch
12.2023 - 09.2024
Server Assistant
The Farmhouse Restaurant
03.2021 - 10.2023
Manager
McDoanlds
01.2019 - 12.2020
less than high school -
Branson High School