Sasada Phommasith
new britain,CT
Summary
Dedicated Technology Assistant with over four years of experience providing technical support in K–12 environments. Skilled in hardware and software troubleshooting, Windows configuration, Active Directory, device deployment, and classroom technology support. Ability to resolve technical issues efficiently while delivering excellent customer service and reliable IT solutions.
Overview
12
12
years of professional experience
Work History
Technology Assistant (MIS)
Consolidated School District Of New Britain
New Britain, CT
09.2021 - Current
- Provide technical support for teachers, administrators, and staff across multiple school buildings.
- Deploy, image, and configure Windows desktops and laptops.
- Join computers to Active Directory domains and configure user accounts.
- Install software, drivers, Windows updates, and BIOS updates.
- Troubleshoot hardware, software, printer, and network issues.
- Repair Chromebooks, including screen, keyboard, battery, hinge, and motherboard replacements.
- Upgrade systems with SSDs, RAM, and other hardware components.
- Configure classroom technology including projectors, interactive boards, printers, and audio equipment.
- Support Google Workspace and Microsoft 365 applications.
- Track repairs, deployments, and inventory using ticketing and asset management systems.
- Assist with large-scale summer technology refresh projects involving hundreds of devices.
Geek Squad Consultation Agent
Best Buy
West Hartford, CT
05.2014 - 08.2021
- Diagnosed and repaired desktop and laptop computers.
- Assisted customers with Windows, macOS, Android, and Apple devices.
- Installed and replaced hardware including RAM, SSDs, hard drives, graphics cards, and displays.
- Removed malware and resolved software issues.
- Delivered excellent customer service while explaining technical solutions clearly.
Education
High School Diploma -
New Britain High School
New Britain, CT06-2008
Skills
- Technical support
- Hardware troubleshooting
- Windows configuration
- Software installation
- Classroom technology setup
- Projector & Classroom Technology Support
- PC Imaging & Reimaging
- Microsoft 365
- Printer Installation & Troubleshooting
- Desktop & Laptop Deployment
- BIOS & Driver Updates
- Device Inventory & Asset Management
- Customer Service & Technical Support
- Active Directory
- Google Admin Console
- Windows 10/11
- Network Troubleshooting
Timeline
Technology Assistant (MIS)
Consolidated School District Of New Britain
09.2021 - Current
Geek Squad Consultation Agent
Best Buy
05.2014 - 08.2021
High School Diploma -
New Britain High School