Summary
Overview
Work History
Education
Skills
Timeline
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SASCHA CASSY

Layton,UT

Summary

Professional with strong background in customer service and management. Skilled at providing exceptional service, ensuring customer satisfaction, and maintaining high level of efficiency. Focused on teamwork, reliability, and adaptability to meet changing needs. Recognized for strong communication, organizational skills, and keen ability to handle multiple tasks in fast-paced environment.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

17
17
years of professional experience

Work History

Health Valet

Coupe Health
10.2024 - Current
  • Increased patient satisfaction scores through attentive listening skills and prompt resolution of issues or complaints.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Medical Assistant Supervisor

Intermountain Healthcare
07.2016 - 10.2024
  • Experienced in taking and recording medical histories, vital signs, and patient symptoms
  • Proficient in performing basic medical procedures, such as drawing blood and administering injections
  • Skilled in assisting physicians during examinations and minor surgeries
  • Knowledgeable in maintaining accurate medical records and ensuring patient confidentiality
  • Improved patient satisfaction scores by 20% by streamlining patient communication and care follow-up
  • Assisted in over 1000 phlebotomy procedures annually, ensuring precise and safe practice
  • Processed and documented 500+ patient records monthly using EMR systems
  • Boosted clinic operational efficiency by 30% by reorganizing administrative procedures and training staff
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
  • Mentored junior staff members, fostering professional growth and development within the team.
  • Managed daily operations of 15-person clinic supporting approximately 500 patients per week.

Criminal Tech

Bci
10.2007 - 02.2015
  • Proficient in fingerprint identification and classification techniques for criminal investigation purposes
  • Extensive experience using Automated Fingerprint Identification Systems (AFIS) software and hardware
  • Skilled in analyzing and comparing latent fingerprints to known exemplars for identification purposes

Education

Certified Medical Assistant -

Salt Lake Community College
10.2022

High School Diploma -

Horizonte Horizonte
Salt Lake City, UT
06.2008

Skills

  • EKG
  • EMR
  • Phlebotomy
  • Customer service and support
  • Customer communication
  • Efficient work ethic
  • Problem-solving
  • Team collaboration
  • Time management

Timeline

Health Valet

Coupe Health
10.2024 - Current

Medical Assistant Supervisor

Intermountain Healthcare
07.2016 - 10.2024

Criminal Tech

Bci
10.2007 - 02.2015

High School Diploma -

Horizonte Horizonte

Certified Medical Assistant -

Salt Lake Community College

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SASCHA CASSY