Sascha Emeson
Colorado Springs,CO
Summary
Detail-oriented Graduate Student in International Business with a minor in Psychology, possessing four years of experience in high-volume retail sales. Demonstrated expertise in enhancing customer satisfaction and managing dissatisfied customers, leading to improved retention rates. As a proactive Manager, skilled in implementing innovative processes and overseeing key projects while evaluating employee performance. Aiming to leverage strong problem-solving abilities and comprehensive policy knowledge to drive operational excellence.
Overview
7
7
years of professional experience
Work History
Manager
Third Space Coffee
Colorado Springs, CO
08.2022 - Current
- $45k annual salary in high movement environment
- Provide service for up to 350 customers per day. Built strong relationships with customer and maintained a $2,500 daily profit for the shop.
- Responsibilities include running payroll, creating schedules, interviewing potential new hires, onboarding new hires, training new hires, placing orders for kitchen stock and bar stock, marketing on the shop's social media pages, working at the bar, working in the kitchen, roasting coffee, baking pastries.
Barista
Fika Coffee House
Parker, CO
03.2021 - 10.2022
- $40K Annual Salary in a high movement environment
- Provided service for up to 400 customers per day
- Built trusting relationships with customers, built loyalty with them
- Responsibilities included closing, counting drawers at the end of the night, properly making drinks for customers, stocking inventory, and placing orders for goods sold in store
Sales Associate
TILLY’s
Lone Tree, CO
07.2018 - 03.2021
- $20k Annual salary in high movement environment
- Provided service for up to 450 customers per day
- Consistently met a 90% loyalty rate with customers and increased sales each day
- Responsibilities included merchandising, marketing, expediting online orders, sales floor, and training new hires
Sales Associate
American Eagle Outfitters
Castle Rock, CO
08.2017 - 06.2018
- $30k annual salary in high movement environment
- Provided service for up to 450 customers per day in high volume environment
- Consistently met an 80% loyalty rate with customers and drove $4,000 sales daily
- Responsibilities included stocking inventory, expediting online orders, sales floor, and counting drawers at the end of the night
Education
University of Colorado, Denver - International Business, Psychology, Marketing
University of Colorado, Denver, Business School
Denver, COSkills
- Critical thinking
- Problem solving
- Social media management
- Analytics
- Interpersonal skills
- Adaptability
- Marketing
- Product management
- Staff management
- Business development
- Budget control
- Vendor management
- Customer service
- Relationship building
- Business administration
- Competitor research
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Manager
Third Space Coffee
08.2022 - Current
Barista
Fika Coffee House
03.2021 - 10.2022
Sales Associate
TILLY’s
07.2018 - 03.2021
Sales Associate
American Eagle Outfitters
08.2017 - 06.2018
University of Colorado, Denver - International Business, Psychology, Marketing
University of Colorado, Denver, Business School
Similar Profiles
Shannon OwensShannon Owens
General Manger at Third Space CoffeeGeneral Manger at Third Space Coffee
Lex UmaguingLex Umaguing
Manager at Third Space CoffeeManager at Third Space Coffee
Jason GrayJason Gray
Barista at third space coffeeBarista at third space coffee