Sascha Graves
Ross Dress for Less
Suffolk,VA
2
Languages
4
years of professional experience
Dedicated with proven expertise in customer service and relationship building. Strong problem-solving abilities and effective communication skills contribute to exceptional experiences.
Work History
Sales Associate
1 Year 5 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register efficiently, ensuring accurate transactions and maintaining balanced drawers.
- Stocked shelves and organized merchandise, enhancing store presentation and accessibility for customers.
Sales Associate
2 Years 11 Months- Assisted customers with product selection and inquiries, fostering positive shopping experiences.
- Operated cash register efficiently, ensuring accurate transactions and maintaining balanced drawers.
- Collaborated with team members to achieve sales goals and maintain optimal inventory levels.
- Stocked shelves and organized merchandise, enhancing store presentation and accessibility for customers.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective problem-solving techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Science - Business Administration
- Extracurricular Activities: Volunteer work for SGA.
Associate of Science - Game Design
- Motorsport Club Member
Skills
Cash register operation
Customer service
Problem-solving
Display setup
Interpersonal communication
Visual merchandising
Dependable
Merchandising techniques
Communication skills
People skills
Point of sale management
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Sales Associate
Ross Dress for Less
04.2025 - CurrentRead More
Sales Associate
Dollar Tree
05.2022 - 04.2025Read More
Old Dominion University
Associate of Science from Game Design
Read More
Tidewater Community College
Associate of Science from Business Administration
Read More