Sasha Ancheta
St. Francis,MN
Summary
Hospitality professional with leadership and customer service experience. Expertise in operations management, training teams, and delivering exceptional guest experiences. Committed to accuracy and fostering a positive workplace culture.
Overview
19
19
years of professional experience
Work History
Server
Clives Roadhouse
Champlin, Minnesota
02.2026 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables to ensure efficient food and drink service.
- Recommended menu items and addressed guest inquiries to enhance dining experience.
- Coordinated with kitchen staff for timely order fulfillment and special requests.
- Processed customer payments accurately using point-of-sale systems.
Bartender/Manager
Beef 'O' Brady's
Andover, USA
11.2022 - 02.2026
- Mixed and served cocktails, ensuring compliance with alcohol service regulations to enhance guest safety and satisfaction.
- Delivered exceptional guest experiences through attentive and knowledgeable bar and table service.
- Performed closing duties, including cash management and inventory checks, ensuring accurate financial records and efficient bar operations.
- Managed cash handling processes, maintaining financial accuracy and security to build trust with management and staff.
- Trained team members to uphold professionalism and foster a positive work environment.
Bartender/Administrator
Texas Roadhouse
Coon Rapids, USA
01.2007 - 10.2022
- Delivered high-volume bar service with accuracy and speed while ensuring excellent guest relations.
- Coordinated onboarding and HR documentation, including I-9 verification and orientation for new hires to ensure smooth integration.
- Processed vendor invoices and payments for food and liquor orders, ensuring compliance and accuracy for operational integrity.
- Maintained building security by overseeing keyholder responsibilities during closing operations.
- Assisted management with payroll scheduling and staff coordination to enhance workforce organization.
- Contributed to record annual sales exceeding $10 million through exceptional service and operational excellence.
Education
Associate of Arts - Criminal Justice
University of Phoenix
01-2011
High School Diploma -
Anoka High School
Anoka, MN01-2005
Skills
- Administrative and HR processes
- Sales and upselling strategies
- Customer service and support
- Cash handling and POS systems
- Team leadership and training
- Compliance documentation
- Adaptability in fast-paced environments
- Experience with regulated products
- Attention to detail and accuracy
- Communication and active listening
Timeline
Server
Clives Roadhouse
02.2026 - Current
Bartender/Manager
Beef 'O' Brady's
11.2022 - 02.2026
Bartender/Administrator
Texas Roadhouse
01.2007 - 10.2022
Associate of Arts - Criminal Justice
University of Phoenix
High School Diploma -
Anoka High School