Sasha Anderson
Titusville
Summary
Highly-motivated employee with desire to get back in the workforce and to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Walmart
Titusville
09.2024 - Current
- Assisted customers with product inquiries and service issues.
- Processed transactions efficiently at the point of sale.
- Resolved customer complaints through effective communication and problem-solving.
Stay-at-Home Mom
Self-employeed
Titusville
05.2017 - Current
- Managed household and family responsibilities including childcare and housekeeping.
- Organized and planned family events and activities.
- Developed strong organization and time management skills
Customer Service Cashier
Walt Disney World Resort
Orlando
09.2013 - 11.2014
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Processed credit card transactions accurately and efficiently.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Operated cash registers to process payments for goods and services.
- Complied with all health and safety regulations while performing job duties.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained accurate records of transactions using the point-of-sale system.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Recommended, selected, located, and obtained products to meet customer needs.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Customer Service Cashier
Toys R Us
Altamonte Springs
08.2013 - 04.2014
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted customers with locating merchandise within the store.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Processed credit card transactions accurately and efficiently.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Verified that all coupons were valid prior to processing them into the system.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Provided excellent customer service by helping customers locate items they were looking for.
- Operated cash registers to process payments for goods and services.
- Complied with all health and safety regulations while performing job duties.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained accurate records of transactions using the point-of-sale system.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Recommended, selected, located, and obtained products to meet customer needs.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Greeted customers and responded to informational requests.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Addressed customer questions and concerns regarding products and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Informed customers of in-store promotions or pricing specials.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
Customer Service Cashier
Walmart
Lewiston
05.2009 - 11.2011
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted customers with locating merchandise within the store.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Processed credit card transactions accurately and efficiently.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Verified that all coupons were valid prior to processing them into the system.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Provided excellent customer service by helping customers locate items they were looking for.
- Operated cash registers to process payments for goods and services.
- Complied with all health and safety regulations while performing job duties.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained accurate records of transactions using the point-of-sale system.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Recommended, selected, located, and obtained products to meet customer needs.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Greeted customers and responded to informational requests.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Addressed customer questions and concerns regarding products and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Informed customers of in-store promotions or pricing specials.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
Skills
- Communication
- Customer Relations
- Calm Under Pressure
- Excellent Communication
- Critical Thinking
- PPE use
- Multitasking
Timeline
Customer Service Representative
Walmart
09.2024 - Current
Stay-at-Home Mom
Self-employeed
05.2017 - Current
Customer Service Cashier
Walt Disney World Resort
09.2013 - 11.2014
Customer Service Cashier
Toys R Us
08.2013 - 04.2014
Customer Service Cashier
Walmart
05.2009 - 11.2011