Sasha Bynum
Perham,MN
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
General Manager
Pizza Ranch Buffet
Perham, MN
01.2023 - 03.2024
- Managed employee reviews, training, schedules.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant General Manager
Pizza Ranch Buffet
Perham, MN
10.2021 - 01.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Front of House Staff Member
Pizza Ranch Buffet
Perham, MN
03.2021 - 10.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Disinfected frequently touched between guests to minimize infection risks.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Processed customer payments and balanced cash drawers.
Education
High School Diploma -
Henning Secondary
Henning, MN05.2016
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Team Leadership
- Relationship Building
- Staff training/development
- Inventory Control
- Employee Scheduling
- Staff Supervision
- Motivation
- Labor Cost Controls
- Troubleshooting expertise
Timeline
General Manager
Pizza Ranch Buffet
01.2023 - 03.2024
Assistant General Manager
Pizza Ranch Buffet
10.2021 - 01.2023
Front of House Staff Member
Pizza Ranch Buffet
03.2021 - 10.2021
High School Diploma -
Henning Secondary