Sasha Deardorff
Matts Truck and Trailer Repair
SAINTJOSEPH,MO
1
Certification
3
years of professional experience
Organized front desk professional with experience in scheduling, data entry, mail handling, and customer service. Known for strong communication, time management, and keeping office operations running smoothly.
Work History
Receptionist/Front Desk Receptionist
6 Months- Scheduled service appointments and updated daily repair calendars.
- Recorded vehicle details and maintained accurate customer files.
- Communicated repair status updates to customers and technicians.
- Processed invoices, payments, and basic billing documentation.
- Organized office paperwork and maintained tidy reception area.
- Supported shop operations by relaying messages and prioritizing urgent requests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected payments, processed transactions and updated relevant records.
Personal Shopper
8 Months- Verified product freshness, quality, and expiration dates before staging customer orders for pickup.
- Selected grocery and general merchandise items accurately using Walmart handheld device and mobile picking tools.
- Processed substitutions and item exceptions by following store availability and customer preferences.
- Organized completed orders in designated pickup areas, maintaining accuracy and order readiness.
- Communicated inventory issues and order changes with customers and department associates to resolve delays.
- Loaded pickup orders safely into customer vehicles while protecting item quality and temperature.
- Followed food safety, cold-chain handling, and store procedures to ensure compliant order service.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Implemented feedback system to gather insights from clients, continuously improving personal shopping service offered.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
- Organized efficient shopping schedules that minimized time and effort for clients, leading to higher satisfaction rates.
- Built strong relationships with store managers and associates to secure exclusive deals and early access to new collections for clients.
- Educated clients on importance of quality over quantity in building sustainable wardrobe, influencing more mindful purchasing decisions.
- Assisted clients in managing returns and exchanges, ensuring hassle-free process that maintained their trust in service.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Babysitter
2 Years 2 Months- Maintained safe play environments by monitoring activities and removing household hazards.
- Supervised children's daily routines, ensuring consistent meals, naps, and bedtime schedules.
- Prepared age-appropriate snacks and meals following parent instructions and dietary needs.
- Communicated behavior updates, schedules, and concerns clearly with parents after each shift.
- Managed homework support, reinforcing focus, comprehension, and completion of assignments.
- Responded calmly to minor injuries and urgent situations using sound judgment.
- Adapted care plans to children's changing needs, preferences, and family expectations.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Planned fun outings and educational activities to keep children entertained.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Administered medications by following strict instructions from parents.
- Arranged transportation for school and activities, ensuring punctuality.
- Coordinated outdoor activities to promote physical health and exploration.
- Encouraged positive behavior and manners through example and gentle guidance.
- Tailored educational games and activities to individual learning styles, enhancing cognitive development.
- Implemented reward system for chores and homework, motivating positive behavior.
Education
High School Diploma
- A+ Program Member (1 year)
- Honoree of National Honor Society (2 years)
- 3.5+ GPA
- Extracurricular Activities: Track (3 years)
- Extracurricular Activities: Cheer (4+ years)
- Elected Captain of Cheerleading (2 years)
- Extracurricular Activities: Softball (4+ years)
- Extracurricular Activities: Basketball (4+ years)
- FCCLA Member (1 year)
No Degree - Teaching Professions
- Honoree of National Technical Honor Society (2 years)
- 5 Dual Credit Classes through Northwest State University
Skills
Organization skills
Time management
Data entry
Verbal and written communication
Appointment scheduling
Greeting and seating clients
Mail handling
Multi-line telephone operation
Documentation and reporting
Basic accounting
Technical support
Office equipment operations
Certification
- Certified Paraprofessional, Northwest Technical School
- Certified Substitute, Northwest Technical School
Timeline
Receptionist/Front Desk Receptionist
Matts Truck and Trailer Repair
04.2026 - CurrentRead More
Personal Shopper
Walmart
08.2025 - 04.2026Read More
Babysitter
Individual Clients (3)
05.2023 - 07.2025Read More
Northeast Nodaway R-V||
High School Diploma
Read More
Northwest Technical School
No Degree from Teaching Professions
Read More