Sasha Donnaway
Memphis,TN
Overview
20
20
years of professional experience
Work History
Deputy Court Clerk II
Circuit Court Clerk
Memphis, US
09.2024 - Current
- Prepares and maintains daily document or calendar of cases to be called in assigned courtroom
- Organizes, routes and files court case folders and posts
- Secures information for judges, attorneys and litigants
- Inform parties of scheduled court appearances
- Provides information to various state and county offices as required
- Processes various types of legal documents for the courts and the public
- Scans and files legal documents received by the court
- Performs data entry, including recording case dispositions and court orders
- Serves as primary contact for coordinating, collecting and processing court fees
- Performs other related duties as required or directed
Customer Support Mobility Manager
AT&T Mobility
Memphis, US
06.2010 - 07.2024
- Manage several areas of customer service including but not limited to; retention, fraud, billing, credit, collections, activations, troubleshooting, equipment provisioning, revenue management, technical support, data support, and roaming to ensure proper productivity and quality are met
- Ensures professional and courteous representatives provide basic customer service with the objective of extending contracts and enhancing the company’s reputation for outstanding customer service; may include pre-sales and post sales service to customers
- Plans, directs, supervises, and evaluates work flow; provides direction to employees according to established policies and management guidance
- Responsible for the day-to-day application of organizational policies and procedures; administers company policies that directly affect subordinate employees, including conduct, performance and attendance management and disciplinary practices; and responsible for achieving revenue and customer service objectives
- Monitor and evaluate quality of representative customer calls
- Oversees work activities to achieve the volume expected to meet operational requirements; recognizes and recommends operational improvements
- Participate in call center initiatives such as recognition, employee engagement, and diversity
- Direct the flow of the operation and determine how to fix problems as they arise
- Responsible for training, evaluating and managing performance evaluations of direct reports
- Influences decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates
Payroll Specialist
AT&T Mobility
Memphis, TN
12.2004 - 06.2024
- Coordinated with HR to ensure accurate employee data for payroll processing.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Reviewed timecards at month end to ensure accuracy before approving payment.
- Assisted with auditing processes related to payroll.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Reconciled payroll accounts and resolved discrepancies in a timely manner.
- Prepared and balanced end-of-period reports and reconciled payroll issues.
- Responded promptly to inquiries from employees regarding their paychecks or deductions.
- Supported payrolls, driving timely and accurate payment of employee wages.
Executive Union Board Officer/CWA
AT&T Mobility
Memphis, US
01.2010 - 06.2019
- Assume the responsibilities for the Executive Vice President in their absence
- Responsible to help maintain order within the workplace as well as helping the union achieve its overall mission within the workplace
- Look after the members' interests, both within the union, and in their collective bargaining relationship with the Institute
- Responsible also for preventing misunderstandings and will often settle complaints before they become formal grievances
Customer Support Specialist/Advanced Technical Support
AT&T Mobility
Memphis, US
08.2004 - 06.2019
- Responsible for handling customers wireless inquiries but not limited to: billing, rate plans, features and all services related to AT&T customer accounts
- Responsible for our customer's network and coverage inquiries repair & troubleshoot AT&T customer devices and apply credits & adjustments when customer services are impacted by AT&T network
- I'm also responsible for handling credit checks, service activations, and receivables management/collections
- Responsible with performing a range of diverse activities for inbound calls, which Includes but not limited to: Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism
- Handling business transactions in connection with account activations, adjustments and collections while maintaining customer goodwill and retaining the customer's business
- Utilizing a variety of systems and web-based tools to research and resolve customer issues
- In addition, demonstrating drive and enthusiasm while handling customer questions, complaints and billing inquiries
Education
Bachelor’s degree - Accounting and Finance
University Of Memphis
Memphis, TN12.2024
Associate degree - Business Management
University Of Phoenix
Phoenix, AZ06.2016
High School Diploma -
Millington Central High School
Millington, TN05.1998
Skills
- Schedule coordination
- Recordkeeping skills
- Court processes
- Filing systems expertise
- Exhibit records
- Report writing skills
- Document preparation
- Paperwork management
- Strong organization
- Data entry proficiency
- Court procedures
- Legal terminology
- Office management
- Courtroom procedures
- Payment collection
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Deputy Court Clerk II
Circuit Court Clerk
09.2024 - Current
Customer Support Mobility Manager
AT&T Mobility
06.2010 - 07.2024
Executive Union Board Officer/CWA
AT&T Mobility
01.2010 - 06.2019
Payroll Specialist
AT&T Mobility
12.2004 - 06.2024
Customer Support Specialist/Advanced Technical Support
AT&T Mobility
08.2004 - 06.2019
Bachelor’s degree - Accounting and Finance
University Of Memphis
Associate degree - Business Management
University Of Phoenix
High School Diploma -
Millington Central High School
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