Sasha Gonzales- McLean
Raleigh,NC
Summary
Dynamic and detail-oriented professional with a strong background in hospitality, exemplified during my tenure at Hilton Garden Inn. Proven expertise in customer service and teamwork, enhancing guest experiences through effective communication and problem-solving. Recognized for streamlining operations, resulting in improved service delivery and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Housekeeping Inspector
Diamonds Cleaning Service
Raleigh, NC
04.2024 - Current
- Conducted inspections of cleaned areas to ensure adherence to quality standards.
- Trained and mentored junior staff on cleaning protocols and best practices.
- Developed checklists for efficient room inspection processes, enhancing operational efficiency.
- Coordinated with cleaning teams to address discrepancies and improve service delivery.
- Reviewed feedback from clients to identify areas for service enhancement and employee training.
- Established clear communication channels between housekeeping inspectors and other departments within the hotel, fostering a collaborative work environment focused on exceptional customer service.
- Streamlined housekeeping processes for increased efficiency, resulting in faster room turnover times.
- Successfully completed time-sensitive projects such as deep-cleaning assignments or special event preparations.
- Contributed to the reduction of lost items by implementing a meticulous system for tracking and returning left-behind belongings to guests.
- Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
Server
Hilton Garden Inn Hotel
6412 Capital Blvd
03.2025 - 12.2026
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in menu presentation, ensuring clear communication of daily specials and promotions.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on restaurant protocols, improving team performance and service quality.
- Adapted to fast-paced environment, managing multiple tables while maintaining high service standards.
- Contributed to positive dining atmosphere through effective teamwork and communication with colleagues.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Concierge
The Miles
10 W Franklin St
09.2025 - 10.2025
- Provided exceptional guest service by anticipating needs and addressing inquiries efficiently.
- Managed concierge desk operations, maintaining organization and effective communication with guests and staff.
- Maintained up-to-date knowledge of hotel amenities and local events to enhance guest engagement.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Home Health Aide
Home Instead Senior Care Home
164 Wind Chime CT
05.2025 - 06.2025
- Assisted patients with daily living activities, promoting independence and comfort.
- Administered medications accurately as prescribed, ensuring patient safety.
- Developed personalized care plans in collaboration with families and healthcare teams.
- Provided emotional support and companionship, enhancing patient well-being.
- Maintained cleanliness and organization of patient environments to ensure hygiene standards.
- Documented patient progress and care activities thoroughly for continuity of care reports.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
Education
Certification - Real Estate
Wake Technical Community College
Raleigh, NCHigh School Diploma - Real Estate
Knightdale High School
Knightdale, NC12.2023
Skills
- Customer service
- Housekeeping
- Health and safety compliance
- Sanitation standards
- Chemical handling
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Clear communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Creative thinking
- Active listening
- Decision-making
- Inspection skills
- Pet handling
- Animal care
- Basic maintenance
- Patience and empathy
- Strong work ethic
- Following directions
- Critical thinking
- Dependability
- Maintaining safe environment
- Child supervision
- Toddler care experience
- Patient care
- Supporting personal needs
- Meal preparation
- Feeding assistance
- Observing responses
- Patient positioning
- Calm under stress
- Mobility assistance
- Bedsore prevention
- Oral hygiene
- Heavy lifting
- Emotional support
- Highly adaptable
- Proactive attitude
- Telephone etiquette
- Hospitality
- Training and mentoring
- Guest experiences
- Maintaining composure
- Polite telephone etiquette
- Cash handling
- Event planning
- Client relationship building
- Social media content
- Makeup and lashes
- Age-appropriate makeup
- Product knowledge
- Detail-orientated
- Eyebrow styling
- Eyebrow shaping
- Skin-tone management
Timeline
Concierge
The Miles
09.2025 - 10.2025
Home Health Aide
Home Instead Senior Care Home
05.2025 - 06.2025
Server
Hilton Garden Inn Hotel
03.2025 - 12.2026
Housekeeping Inspector
Diamonds Cleaning Service
04.2024 - Current
Certification - Real Estate
Wake Technical Community College
High School Diploma - Real Estate
Knightdale High School