Summary
Overview
Work History
Education
Skills
Timeline
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Sasha Gonzalez

OCALA,FL

Summary

The shift leader position at Tan USA has offered a very strong foundation in leadership and teamwork. Experienced with problem-solving, team building tactics, along with customer service experience in de-escalation and providing solutions. Adaptable and reliable, eager to learn new skills and orientation in other fields.

Overview

3
3
years of professional experience

Work History

Shift Leader

Tan USA
03.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Volunteer Coordinator

Operation Hope Foundation
10.2023 - 12.2025
  • Aided in sifting through numerous applicants to the program, and reaching out for verification of acceptance.
  • Responsible for decorating and event coordination.
  • Organizing each application and helping to find gifts for each child of every family.
  • Setting up the event and ensuring that everything is well-prepared for the families.

Community Service Volunteer

Brother's Keeper
05.2023 - 06.2023
  • Maintained clean facilities to better serve program needs.
  • Exhibited excellent communications and customer service relations skills.
  • Responsible for the organization within the store, and ensuring that everything is obtainable to it's customers.

Education

Vanguard High School
Ocala, FL

Skills

  • Bilingual
  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Conflict resolution
  • Goal setting and tracking
  • Safety processes and procedures
  • Inventory counts
  • Team player
  • Quick learner
  • Complaint resolution

Timeline

Shift Leader

Tan USA
03.2024 - Current

Volunteer Coordinator

Operation Hope Foundation
10.2023 - 12.2025

Community Service Volunteer

Brother's Keeper
05.2023 - 06.2023

Vanguard High School

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Sasha Gonzalez