Sasha Gray
El Paso
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Sales Representative
Mary Kay Cosmetics
02.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Customer Service Representative
GC Services Call Center
04.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Dispatcher
K & S Logistics
06.2018 - 03.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Education
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX05-2020
No Degree - Health Information Technology
Western Technical College
El Paso 01-2012
GED -
Western Technical College
El Paso, TX01-1995
Skills
- Customer relationship management
- Sales forecasting
- Lead generation
- Product demonstrations
- Conflict resolution
- Data entry
- Multichannel communication
- Call handling
- Time management
Timeline
Sales Representative
Mary Kay Cosmetics
02.2024 - Current
Customer Service Representative
GC Services Call Center
04.2023 - 02.2024
Dispatcher
K & S Logistics
06.2018 - 03.2023
Associate of Arts - Multidisciplinary Studies
El Paso Community College
No Degree - Health Information Technology
Western Technical College
GED -
Western Technical College
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